Strategic Account Director

The Field Service Management (FSM) market is undergoing rapid transformation. Currently valued at $6 billion globally and projected to reach $17 billion by 2030, the sector presents a significant opportunity for organisations that can deliver meaningful, long-term value to customers. Totalmobile is at the forefront of this evolution. Following a series of strategic acquisitions and sustained organic growth, we are entering a new phase—one focused on deepening customer partnerships, expanding enterprise value, and scaling towards market leadership. With revenue growth of 450% over the past three years, our ambition is clear: to continue accelerating growth while building lasting, strategic relationships with our most important customers.

The Role

We are seeking a Strategic Account Director to play a critical role in this next phase of growth. This is not a traditional sales role—it is a position centred on ownership, expansion, and strategic partnership across a portfolio of high-value enterprise accounts. You will be responsible for developing and executing long-term account strategies that drive sustainable revenue growth, maximise customer value, and position Totalmobile as a trusted partner at the executive level. Working cross-functionally, you will orchestrate internal teams and align them to customer outcomes—ensuring we deliver measurable impact and unlock new opportunities across our expanding solution portfolio.

What You’ll Be Responsible For

• Owning and developing strategic account plans for a portfolio of key enterprise customers
• Building C-level relationships and acting as a trusted advisor to senior stakeholders
• Driving account expansion, including up-sell, cross-sell, and long-term value growth
• Identifying and shaping complex, multi-year opportunities aligned to customer transformation goals
• Leading account governance and engagement frameworks to ensure consistent value delivery
• Collaborating with internal teams (Customer Success, Product, Pre-sales, Marketing, and Services) to deliver a unified customer experience
• Navigating complex organisations and stakeholder groups to influence decision-making
• Ensuring forecast accuracy and strategic pipeline development across your account portfolio

What We’re Looking For

• A proven track record of success in strategic or enterprise account management, ideally within SaaS or complex solution sales
• Experience managing and growing large, multi-stakeholder accounts with long sales cycles
• Strong commercial acumen, with the ability to structure and negotiate high-value, complex deals
• Demonstrated ability to build trusted relationships at executive level
• A consultative, value-led approach with experience applying frameworks such as MEDDIC or similar
• The ability to translate customer challenges into strategic solutions that deliver measurable outcomes
• Experience working cross-functionally to deliver results in a matrixed organisation

Desirable Traits

• A strategic mindset with a focus on long-term value over short-term wins
• Strong influencing and communication skills, with the ability to articulate vision and drive alignment
• High levels of ownership, accountability, and resilience
• An entrepreneurial approach, with the ability to identify and unlock new opportunities within existing accounts
• Formal sales or account management training (e.g. MEDDIC, Miller Heiman, Sandler, Solution Selling)

What you can expect

• Exceptional benefits
• Smart working
• Unrivalled, world-class sales training
• Opportunity to learn from a talented leadership team

Here at Totalmobile, we want our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents diverse cultures, backgrounds, and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.