Renewals Specialist

At Totalmobile, we’re not just building software—we’re helping organisations deliver essential services more efficiently and effectively. Our Field First platform brings workforce management and operational intelligence together, creating a fully integrated ecosystem that delivers real-world impact. With over 1,000 organisations relying on our technology, and a team of 400+ people across the UK and beyond, we’ve built a strong foundation—and we’re just getting started.

Due to an internal move, we’re now looking for a Renewals Specialist to join our Sales Operations team. This is a high-impact role at the centre of our commercial engine, where your ability to drive retention, uncover growth opportunities, and build lasting customer relationships will directly influence our continued success.

The Opportunity

As a Renewals Specialist, you’ll own and optimise the end-to-end renewal process across a portfolio of mid-market and enterprise customers. You’ll play a key role in ensuring customers continue to realise value from our platform, while also identifying opportunities to expand and deepen those relationships. This role is ideal for someone who enjoys balancing commercial acumen with customer engagement—someone who can confidently lead renewal conversations, negotiate outcomes, and collaborate cross-functionally to deliver a seamless customer experience.

What You’ll Be Doing

• You’ll take full ownership of the renewal lifecycle, from early engagement through to contract completion.
• You’ll build strong relationships with customers, leading value-based conversations that reinforce the impact of our solutions while naturally uncovering upsell and cross-sell opportunities.
• Working closely with Sales, Customer Success, Finance, and Legal, you’ll ensure every renewal is aligned, accurate, and commercially sound.
• You’ll also play a strategic role—analysing renewal data to identify trends, risks, and opportunities, and feeding insights back into the business to improve retention and reduce churn.
• As a senior member of the team, you’ll support and mentor others, sharing best practices and helping elevate our overall renewals capability.
• You’ll continuously look for ways to improve how we operate—identifying bottlenecks, streamlining processes, and enhancing the experience for both customers and internal teams.

What Success Looks Like

Success in this role is measured not just by renewals completed, but by the value you create. You’ll be focused on achieving high renewal rates in line with targets, while also driving revenue growth through upselling and cross-selling. You’ll play a key role in reducing churn—keeping it below 5% annually—by identifying risks early and acting decisively. Timeliness is also critical, with a strong focus on completing the vast majority of renewals well ahead of contract expiry. Beyond the numbers, success will also be reflected in your ability to improve how we work—introducing new ideas and process enhancements that make our renewals function more efficient, scalable, and customer-centric.

What We’re Looking For

We’re looking for someone with at least two years’ experience managing renewals within a SaaS environment, who understands the importance of retention as a growth driver. You’ll be commercially minded, comfortable negotiating, and confident engaging with senior stakeholders. You’ll bring a structured, data-driven approach to pipeline management, with a strong eye for detail and a proactive mindset. Just as importantly, you’ll be a collaborative team player—someone who can work cross-functionally and influence outcomes without relying on authority. If you enjoy owning outcomes, building relationships, and being part of a fast-growing SaaS business where your impact is visible, this role offers a genuine opportunity to make your mark.

Why Join Totalmobile

This is a chance to join a business with real momentum, where the work you do directly contributes to the delivery of essential services across communities. You’ll be part of a supportive, ambitious team that values collaboration, continuous improvement, and customer success. At Totalmobile, you won’t just manage renewals—you’ll help shape how we retain and grow our customer base for the future. At Totalmobile, we want our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.