At a Glance
- Tasks: Investigate complex customer issues and collaborate with teams to drive proactive problem management.
- Company: Join Totalmobile, a forward-thinking company focused on customer support and innovation.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a focus on continuous improvement.
- Why this job: Make a real difference by solving problems and enhancing customer experiences.
- Qualifications: Experience in problem analysis and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Totalmobile is seeking a Problem Analyst to join the Customer Support team to investigate complex customer issues, collaborate with Engineering and Product teams, and drive proactive problem management for the Connect platform.
You will work with 4th Line and Engineering on detailed investigations, identify trends, and help deliver permanent solutions while ensuring clear communication to customers and internal stakeholders.
Senior Problem Analyst: Proactive Incident & Root-Cause employer: Totalmobile Ltd
Totalmobile Ltd is an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. Employees benefit from ongoing professional development opportunities, ensuring growth in their technical skills while working with cutting-edge technologies like Microsoft 365. Located in a dynamic environment, the company prioritises employee well-being and provides a supportive atmosphere where every team member's contributions are valued.
