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- Tasks: Help organisations maximise their tech investment through customer engagement and data insights.
- Company: Totalmobile, a leader in technology supporting essential services.
- Benefits: Inclusive culture, supportive team, and opportunities for career growth.
- Why this job: Make a real impact while kickstarting your career in customer success.
- Qualifications: Degree in data analytics or related field; strong analytical skills required.
- Other info: Join a passionate team and enjoy a collaborative work environment.
The predicted salary is between 25000 - 32000 £ per year.
Start your career helping organisations get real value from technology. What if your first role after university didn’t just involve analysing data — but helping organisations deliver essential services better? At Totalmobile, our technology supports over 1,000 organisations and 500,000 frontline workers across housing, healthcare, infrastructure and emergency services. But the real impact happens when customers successfully adopt and use our solutions. That’s where you come in. We’re looking for a Digital Customer Success Analyst (Graduate) to join our growing Customer Success team and help ensure customers get maximum value from their investment in Totalmobile.
What you’ll do
- Analyse customer usage data to identify risks and opportunities
- Support customer onboarding and adoption journeys
- Help create digital resources such as guides, webinars and training content
- Contribute to NPS campaigns and customer feedback programmes
- Work closely with teams across Marketing, Product, Support and Professional Services
Digital Customer Success plays a critical role at Totalmobile — supporting around 75% of our customer base through scalable engagement that helps customers succeed.
What we’re looking for
- You will have a 3rd level qualification in data analytics or a related field.
- We’re looking for someone curious, organised and passionate about customer experience.
- You’ll likely have:
- Strong analytical and problem-solving skills
- Great organisation and attention to detail
- Confidence working with data and digital tools
- A growth mindset and willingness to learn
- Customer-facing or service experience
- Interest in SaaS or technology businesses
- Understanding of customer lifecycle or digital engagement tools
This role is designed as a starting point for a career in customer success and technology. Many of our team members progress into roles such as:
- Customer Success Manager
- Product Support Specialist
- Professional Services Consultant
Why join Totalmobile?
You’ll join a 15-strong Customer Success team that’s passionate about helping customers succeed. It’s a supportive, collaborative group that shares ideas, best practice — and occasionally Friday afternoon playlists. If you want a role where you can learn fast, work with customers and make a real impact, we’d love to hear from you.
At Totalmobile, we want our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
Digital Customer Success Analyst in Manchester employer: Totalmobile Ltd
Contact Detail:
Totalmobile Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Success Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they help customers succeed. This will show your genuine interest and help you stand out during the interview.
✨Tip Number 3
Practice your communication skills! As a Digital Customer Success Analyst, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Totalmobile.
We think you need these skills to ace Digital Customer Success Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Digital Customer Success Analyst role. Highlight any relevant projects or coursework that showcase your analytical skills and customer engagement experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer success and technology. Share specific examples of how you've used data to solve problems or improve experiences in the past.
Showcase Your Curiosity: We love candidates who are curious and eager to learn! In your application, mention any instances where you’ve gone above and beyond to understand a topic or improve a process. This will show us you have the right mindset for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team at Totalmobile!
How to prepare for a job interview at Totalmobile Ltd
✨Know Your Data
As a Digital Customer Success Analyst, you'll be working with data daily. Brush up on your analytical skills and be prepared to discuss how you've used data to solve problems or improve processes in the past. Show them you can turn numbers into actionable insights!
✨Understand Customer Engagement
Familiarise yourself with customer lifecycle concepts and digital engagement tools. Be ready to share your thoughts on how you would enhance customer onboarding and adoption journeys. This shows you're not just interested in the role but also in making a real impact.
✨Show Your Passion for Technology
Totalmobile is all about technology and its impact on organisations. Share your enthusiasm for SaaS and how you see it transforming customer experiences. If you have any personal projects or experiences related to tech, don’t hesitate to mention them!
✨Be Ready to Collaborate
This role involves working closely with various teams. Prepare examples of how you've successfully collaborated in the past, whether in university projects or previous jobs. Highlight your communication skills and your ability to work well in a team setting.