Head of Quality Assurance

A Role That Will Shape the Future of Quality

There are moments in a company’s journey where a role is created not just to fill a gap, but to redefine how things are done. This is one of those moments.

Overview

At Totalmobile, we’ve grown quickly—through innovation, acquisition, and a relentless focus on improving the working lives of mobile workers. Our Field First platform now supports thousands of organisations and hundreds of thousands of users. But with that scale comes complexity. And with complexity comes an opportunity: to elevate how we think about quality. This is where you come in.

Shaping the Next Chapter of QA

This is a brand-new role. Not a replacement. Not a backfill. A deliberate investment. Today, QA sits within Engineering, but it needs clear ownership, strong leadership, and a unifying vision. As Head of QA, you’ll step into that space and define what great looks like—bringing consistency across teams, embedding quality earlier in the development lifecycle, and ensuring that QA is not just a checkpoint, but a strategic partner.

In the early days, you’ll be hands-on. You’ll assess what’s working, what isn’t, and where the biggest opportunities lie. You’ll stabilise, refine, and build trust. And then, you’ll scale.

Building a Culture Where Quality Leads

This isn’t just about frameworks and tooling—though those matter. It’s about mindset. You’ll shape a culture where quality is owned by everyone. Where testing isn’t an afterthought, but an integral part of how products are designed and built. Where teams have the confidence to release frequently because they trust the systems behind them.

Working closely with Engineering, Product, and Cloud teams, you’ll introduce a shift-left approach, champion automation, and establish clear quality metrics that give real insight into performance and risk.

Leading People, Not Just Process

You’ll lead a multidisciplinary QA team spanning manual, automation, performance, and security testing. But more importantly, you’ll grow it. You’ll mentor, coach, and inspire—creating an environment where people feel empowered to challenge, improve, and contribute. You’ll set direction, build capability, and ensure that the team evolves alongside the business. Because great QA isn’t just built on tools and processes. It’s built on people.

Balancing Strategy with Pragmatism

This is a leadership role, but it’s not a distant one. You’ll need to think strategically—defining a scalable QA vision across multiple product lines and technologies. But you’ll also need to be pragmatic, rolling up your sleeves when needed and making decisions that balance ideal outcomes with real-world constraints.

You’ll influence at a senior level, working cross-functionally to embed quality into every stage of the software lifecycle, while also ensuring compliance with industry standards and regulatory requirements.

Why Now?

Because Totalmobile is at a pivotal stage. We’re expanding into new markets, evolving our platform, and continuing to grow at pace. The foundations are strong—this role will help take us to the next level. If you’re looking for a position where you can truly shape a function, influence a business, and leave a lasting impact, this is it.

Who This Role Will Suit

You’re an experienced strategic QA leader, ideally from a SaaS or cloud environment, with a track record of driving meaningful QA transformation across automation, tooling, and processes. You bring a strong understanding of modern testing practices (Agile, BDD, TDD) and hands-on experience with tools like Cypress, Selenium, Playwright, or Postman, alongside a solid grasp of APIs, CI/CD, and scalable test strategies.

Just as importantly, you’re a people-focused leader—someone who has built and developed high-performing teams, influences stakeholders with confidence, and champions a culture of quality and continuous improvement. Pragmatic and collaborative, you know how to balance technical excellence with business needs, adapting your approach to suit the pace and maturity of the product.

Here at Totalmobile, we want all of our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.