At a Glance
- Tasks: Deliver exceptional customer service and support customers on their vaping journey.
- Company: Totally Wicked, a leader in promoting healthier lifestyles.
- Benefits: 30 days holiday, ongoing training, and a range of exciting perks.
- Other info: Flexible hours with opportunities for career growth and recognition.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Enthusiastic, friendly, and able to achieve sales targets.
The predicted salary is between 12 - 15 £ per hour.
At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference. Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have excellent product knowledge and a commitment to ensure that every customer receives a personalised service.
In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey. As a part-time Sales Associate, you will have the security of guaranteed contracted hours with the added flexibility to accept available overtime shifts to support the wider Totally Wicked Retail Network. You don’t need to be a vaper to work at Totally Wicked; you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being “totally wicked” in everything we do!
A bit about the role:
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Store Manager
Our ideal candidate will:
- Be professional, enthusiastic and friendly
- Want to be a part of a Company that will support and develop you
- Have experience in achieving sales targets or KPIs
- Have excellent communication skills
- Believe in giving every customer the best service
- Thrive in an environment where you feel valued
- Be comfortable with working independently and as part of a team
- Be flexible to work across 7 days
- Be over 18
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro-Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
Sales Associate - Windsor employer: Totallywicked Eliquid
At Totally Wicked, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and dynamic work environment. Our part-time Sales Associates in Windsor enjoy guaranteed contracted hours, flexible overtime opportunities, and a culture that prioritises personal development and customer care. With comprehensive training, generous holiday allowances, and unique benefits like our Learn to Drive scheme, we empower our team members to thrive while making a meaningful impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Windsor
✨Tip Number 1
Get to know the company! Before your interview, dive into Totally Wicked's mission and values. Understanding their commitment to helping customers on their vaping journey will show that you’re genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out during the interview.
✨Tip Number 3
Be prepared to discuss sales targets! If you’ve hit KPIs or sales goals in previous roles, come armed with specific numbers and stories. This shows you’re results-driven and ready to contribute to the team’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Totally Wicked family!
We think you need these skills to ace Sales Associate - Windsor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping people shine through. We want to see that you genuinely care about making a difference in customers' lives, so share any relevant experiences or motivations that drive you.
Tailor Your Application:Make sure to customise your application to fit the Sales Associate role at Totally Wicked. Highlight your customer service skills and any experience with sales targets or KPIs. We love seeing how you can contribute to our team!
Be Professional Yet Friendly:Strike the right balance between professionalism and friendliness in your written application. We’re looking for someone who can connect with customers, so let your personality come through while maintaining a polished tone.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Totally Wicked family!
How to prepare for a job interview at Totallywicked Eliquid
✨Know Your Stuff
Familiarise yourself with Totally Wicked's products and services. Understanding the vaping journey and how it can help customers quit smoking will show your passion for helping people, which is key for this role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with the 'Mr Wicked Cares' structure.
✨Be Enthusiastic and Professional
Your attitude matters! Approach the interview with enthusiasm and professionalism. Show that you're excited about the opportunity to make a difference in people's lives and that you genuinely care about providing the best service.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the company culture, training opportunities, and how success is measured. This shows your interest in the role and helps you determine if it's the right fit for you.
