At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference.
Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have an excellent product knowledge and a commitment to ensure that every customer receives a personalised service.
In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey.
As a part‑time Sales Associate, you will have the security of guaranteed contracted hours with the added flexibility to accept available overtime shifts to support the wider Totally Wicked Retail Network.
You don’t need to be a vaper to work at Totally Wicked, you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being “totally wicked” in everything we do!
A bit about the role…
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Store Manager
Our ideal candidate will:
- Be professional, enthusiastic and friendly
- Want to be a part of a Company that will support and develop you
- Have experience in achieving sales targets or KPIs
- Have excellent communication skills
- Believe in giving every customer the best service
- Thrive in an environment where you feel valued
- Be comfortable with working independently and working as part of a team
- Be flexible to work across 7 days
- Be over 18
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro‑Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on‑site gym (Head office only) and many more!
Some benefits require a qualifying period of employment.
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How to prepare for a job interview at Totallywicked Eliquid
✨Know the Company Inside Out
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they achieve this through excellent customer service. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Since the role is all about delivering great customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build relationships and provide personalised service, as this aligns perfectly with what Totally Wicked values.
✨Demonstrate Your Passion for Helping Others
Totally Wicked is looking for someone who genuinely cares about making a difference in people's lives. Be ready to discuss why you want to help others on their vaping journey and how you can contribute to their mission. Your enthusiasm will set you apart!
✨Be Ready to Discuss Flexibility and Teamwork
The role requires flexibility and the ability to work both independently and as part of a team. Prepare to talk about your experiences in similar environments and how you adapt to different situations. Showing that you're a team player who can also thrive on your own will impress the interviewers.
