At a Glance
- Tasks: Deliver exceptional customer service and support customers on their vaping journey.
- Company: Join Totally Wicked, a leader in helping people quit smoking.
- Benefits: Guaranteed hours, 30 days holiday, ongoing training, and a range of perks.
- Other info: Flexible shifts, supportive team environment, and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Enthusiastic, friendly, and passionate about helping others.
The predicted salary is between 13000 - 16000 £ per year.
At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference.
Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have an excellent product knowledge and a commitment to ensure that every customer receives a personalised service.
In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey.
As a part time Sales Associate, you will have the security of guaranteed contracted hours with the added flexibility to accept available overtime shifts to support the wider Totally Wicked Retail Network.
You don’t need to be a vaper to work at Totally Wicked, you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being “totally wicked” in everything we do!
A bit about the role…
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Store Manager
Our ideal candidate will:
- Be professional, enthusiastic and friendly
- Want to be a part of a Company that will support and develop you
- Have experience in achieving sales targets or KPIs
- Have excellent communication skills
- Believe in giving every customer the best service
- Thrive in an environment where you feel valued
- Be comfortable with working independently and working as part of a team
- Be flexible to work across 7 days
- Be over 18
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro-Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
* Some benefits require a qualifying period of employment
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Sales Associate - Liverpool employer: Totallywicked Eliquid
Totallywicked Eliquid is an excellent employer that prioritises employee growth and development, offering ongoing training and recognition awards to ensure you thrive in your role as a Part-Time Sales Associate. Located in Wolverhampton, the company fosters a supportive work culture with guaranteed hours, competitive benefits including a generous holiday allowance and pension scheme, making it a rewarding place to build your career while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Liverpool
✨Tip Number 1
Get to know the company! Before your interview, dive into Totally Wicked's mission and values. Understanding their commitment to helping people quit smoking will show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for helping others shines through. Let them know why you want to be part of their mission to support customers on their vaping journey.
✨Tip Number 4
Be flexible and open-minded! The job requires working across 7 days, so highlight your willingness to adapt. This shows that you're ready to jump in and help out wherever needed, which is a big plus for any employer.
We think you need these skills to ace Sales Associate - Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Sales Associate role. Highlight any customer service experience and your passion for helping people, as this is key to our mission at Totally Wicked.
Show Your Personality:We want to see the real you! Use your application form to express your enthusiasm for the role and how you can contribute to our team. A friendly and professional tone will go a long way in making a great impression.
Follow Instructions Carefully:Don’t forget to download the Application Form and send it along with your CV to the specified email address. Attention to detail shows us you’re serious about joining our team!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role quickly!
How to prepare for a job interview at Totallywicked Eliquid
✨Know the Company
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they achieve this through customer service. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Since the role is all about delivering great customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to build relationships and provide personalised service, as this aligns perfectly with their 'Mr Wicked Cares' structure.
✨Demonstrate Your Passion
Even if you're not a vaper, express your enthusiasm for helping people on their journey to a healthier lifestyle. Share any relevant experiences that showcase your commitment to making a difference in customers' lives, which is at the heart of what Totally Wicked stands for.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company, such as inquiries about training opportunities or team dynamics. This shows you're serious about joining their talented team.
