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- Tasks: Deliver exceptional customer service and support customers on their vaping journey.
- Company: Totally Wicked, a leader in promoting healthier lifestyles.
- Benefits: 30 days holiday, ongoing training, and a range of exciting perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Sales experience, excellent communication skills, and a passion for customer service.
- Other info: Join a supportive team that values your contributions and offers growth opportunities.
The predicted salary is between 20000 - 25000 £ per year.
At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people's lives and make a real difference. Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have excellent product knowledge and a commitment to ensure that every customer receives a personalised service.
In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey.
A bit about the role:
- Deliver great customer service in line with our 'Mr Wicked Cares' structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Store Manager
Our ideal candidate will:
- Be professional, enthusiastic and friendly
- Want to be a part of a Company that will support and develop you
- Have experience in achieving sales targets or KPIs
- Have excellent communication skills
- Believe in giving every customer the best service
- Thrive in an environment where you feel valued
- Be comfortable with working independently and working as part of a team
- Be flexible to work across 7 days
- Be over 18
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro‐Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on‐site gym (Head office only) and many more!
* Some benefits require a qualifying period of employment
Sales Associate - Hull employer: Totallywicked Eliquid
Contact Detail:
Totallywicked Eliquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Hull
✨Tip Number 1
Get to know the company! Before your interview, dive into Totally Wicked's mission and values. Understanding their commitment to helping customers quit smoking will show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your product knowledge! Familiarise yourself with vaping products and trends. Showing that you can test and explain products will impress the hiring team and prove you're a great fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Totally Wicked family. Let’s get you started on this journey!
We think you need these skills to ace Sales Associate - Hull
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially when it comes to supporting them on their vaping journey.
Tailor Your Experience: Make sure to highlight any previous experience you have in sales or customer service. We love candidates who can demonstrate how they've achieved targets or provided excellent service in the past. It’s all about showing us how you fit into our team!
Be Professional Yet Friendly: Strike the right balance in your tone. While we appreciate professionalism, we also value a friendly approach. Use language that reflects your personality but keeps it suitable for a job application. We want to get to know the real you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our Totally Wicked family!
How to prepare for a job interview at Totallywicked Eliquid
✨Know the Company Inside Out
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they support customers on their vaping journey. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Since the role is all about delivering great customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to build relationships and provide personalised service, as this aligns perfectly with what Totally Wicked values.
✨Demonstrate Your Product Knowledge
Familiarise yourself with the products that Totally Wicked offers. If possible, try out some of their vaping products before the interview. Being able to discuss these products confidently will impress the interviewers and show that you're proactive and enthusiastic about the role.
✨Be Ready to Discuss Sales Targets
Prepare to talk about your experience with achieving sales targets or KPIs. Think of specific instances where you met or exceeded goals, and be ready to explain how you did it. This will demonstrate your drive and commitment to contributing to the team's success.