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- Tasks: Deliver exceptional customer service and support customers on their vaping journey.
- Company: Join Totally Wicked, a leader in helping people quit smoking.
- Benefits: Guaranteed hours, 30 days holiday, ongoing training, and recognition awards.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for helping others, excellent communication, and sales experience preferred.
- Other info: Flexible shifts, supportive team environment, and career growth opportunities.
Overview
To apply to join our talented team in Gosforth, please send your CV and Application Form to N34BBCG@totallywicked.co.uk
Please click the link below to download the Application Form.
At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference.
Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have an excellent product knowledge and a commitment to ensure that every customer receives a personalised service.
In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey.
As a part time Sales Associate, you will have the security of guaranteed contracted hours with the added flexibility to accept available overtime shifts to support the wider Totally Wicked Retail Network.
You don’t need to be a vaper to work at Totally Wicked, you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being “totally wicked” in everything we do!
A bit about the role…
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Store Manager
Our ideal candidate will:
- Be professional, enthusiastic and friendly
- Want to be a part of a Company that will support and develop you
- Have experience in achieving sales targets or KPIs
- Have excellent communication skills
- Believe in giving every customer the best service
- Thrive in an environment where you feel valued
- Be comfortable with working independently and working as part of a team
- Be flexible to work across 7 days
- Be over 18
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro-Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
* Some benefits require a qualifying period of employment
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Sales Associate - Gosforth - 14 hours per week employer: Totallywicked Eliquid
Contact Detail:
Totallywicked Eliquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Gosforth - 14 hours per week
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Totally Wicked. Understand their mission and values, especially how they help people quit smoking. This will show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering great service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look professional and presentable. It’s a reflection of how you’ll represent Totally Wicked in-store, so put your best foot forward!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Sales Associate - Gosforth - 14 hours per week
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Sales Associate role. Highlight any customer service experience and your passion for helping people, as this is key to our mission at Totally Wicked.
Show Your Personality: We want to see the real you! Use your application form to express your enthusiasm and friendliness. Let us know why you’re excited about the opportunity to help customers on their vaping journey.
Follow Instructions Carefully: Don’t forget to download the Application Form and send it to the specified email address. Following the application process as outlined shows us that you pay attention to detail, which is super important in our team.
Be Ready to Shine: Prepare for potential follow-up questions by thinking about your past experiences and how they relate to the role. We love candidates who can demonstrate their commitment to excellent customer service and teamwork!
How to prepare for a job interview at Totallywicked Eliquid
✨Know the Company
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they support customers on their vaping journey. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to build relationships and provide personalised service, as this aligns perfectly with the company’s values.
✨Demonstrate Your Passion
Even if you're not a vaper, express your enthusiasm for helping people lead healthier lifestyles. Share any relevant experiences that showcase your commitment to making a difference in others' lives, as this is a key aspect of the role at Totally Wicked.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This shows your eagerness to learn and grow within the company.