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- Tasks: Lead a team to deliver exceptional customer service and drive sales in our stores.
- Company: Join Totally Wicked, the UK's largest vaping retailer with a mission to promote healthier lifestyles.
- Benefits: Enjoy 30 days holiday, ongoing training, and a range of exciting perks.
- Why this job: Make a real difference in people's lives while developing your management skills.
- Qualifications: Management experience or a desire to step up and lead a team.
- Other info: Flexible working hours and opportunities for career progression await you!
The predicted salary is between 28800 - 43200 £ per year.
To apply to join our talented team in the N14CCGL Cluster, please send your CV and Application Form. At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference.
As the biggest vaping retailer, our success comes from our outstanding teams, their product knowledge and their commitment to ensure that every customer gets a personalised service. We know our customers, we take time to understand their likes and dislikes, we build up relationships with them and support them on every step of their vaping journey, providing them with the best quality e-cigarettes and e-liquids produced by us in the UK.
If you have management experience, or are looking to take that step up, why not consider a career with us? You don’t need to be a vaper or a smoker, we just want you to join us and learn why we believe in being “totally wicked” in everything we do!
A bit about the role…
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Cluster Manager
You could be our next Deputy Cluster Manager if you can:
- Lead from the front, building relationships with our customers
- Inspire and motivate through coaching and mentoring
- Develop your team to enable them to meet store objectives and progress their own careers
- Drive sales targets and meet deadlines
- Keep up to date with the latest products, promotions and offers
- Give every customer the best possible experience in your store
- Problem solve in a positive, pragmatic way
- Make sure that every customer has a welcoming and inviting experience in our stores
- Be flexible to work 5 days out of 7
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro-Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
* Some benefits require a qualifying period of employment
Deputy Cluster Manager - Chester, Crewe, Garston & Liverpool in London employer: Totallywicked Eliquid
Contact Detail:
Totallywicked Eliquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Cluster Manager - Chester, Crewe, Garston & Liverpool in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Totally Wicked's mission and values. Understanding their commitment to customer service and healthier lifestyles will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your management experience can inspire and motivate others, just like they want in a Deputy Cluster Manager.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've built relationships with customers or team members. Highlighting your ability to create a welcoming environment will resonate well with their 'Mr Wicked Cares' ethos.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows you're engaged and eager to learn more about how you can contribute to their success. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Cluster Manager - Chester, Crewe, Garston & Liverpool in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Deputy Cluster Manager role. Highlight any management experience and customer service achievements to show us you’re the right fit!
Fill Out the Application Form Carefully: Take your time with the application form. We want to see your personality shine through, so don’t hesitate to share your passion for helping others and your approach to team leadership.
Showcase Your Customer Service Skills: In your written application, emphasise your ability to build relationships with customers. We love candidates who can demonstrate how they’ve gone above and beyond to provide excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our N14CCGL Cluster!
How to prepare for a job interview at Totallywicked Eliquid
✨Know the Company Inside Out
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they position themselves in the vaping market. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Leadership Skills
As a Deputy Cluster Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully motivated others or resolved conflicts. Highlighting your management style and how you develop team members will resonate well with the interviewers.
✨Demonstrate Customer-Centric Thinking
Totally Wicked prides itself on outstanding customer service. Be ready to discuss how you would ensure every customer has a personalised experience. Think of specific strategies you've used in the past to build relationships with customers and how you can apply them in this role.
✨Be Ready to Problem Solve
The role requires a pragmatic approach to problem-solving. Prepare for situational questions where you might need to demonstrate how you would handle challenges in a retail environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
