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- Tasks: Deliver exceptional customer service and support customers on their vaping journey.
- Company: Totally Wicked, a leader in helping people quit smoking.
- Benefits: Guaranteed hours, flexible overtime, branded uniform, and 30 days holiday.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Enthusiastic, friendly, and able to achieve sales targets.
- Other info: Ongoing training, career opportunities, and a supportive team environment.
The predicted salary is between 13 - 16 £ per hour.
To apply to join our talented team in Larkhall, please send your CV and Application Form to N34AFKL@totallywicked.co.uk. Please click the link below to download the Application Form.
At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference. Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have excellent product knowledge and a commitment to ensure that every customer receives a personalised service.
In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey.
As a part-time Sales Associate, you will have the security of guaranteed contracted hours with the added flexibility to accept available overtime shifts to support the wider Totally Wicked Retail Network. You don’t need to be a vaper to work at Totally Wicked, you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being "totally wicked" in everything we do!
A bit about the role…
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Store Manager
Our ideal candidate will:
- Be professional, enthusiastic and friendly
- Want to be a part of a Company that will support and develop you
- Have experience in achieving sales targets or KPIs
- Have excellent communication skills
- Believe in giving every customer the best service
- Thrive in an environment where you feel valued
- Be comfortable with working independently and working as part of a team
- Be flexible to work across 7 days
- Be over 18
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro-Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
Sales Associate - Larkhall employer: Totallywicked Eliquid
Contact Detail:
Totallywicked Eliquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Larkhall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Totally Wicked. Understand their mission and values, especially how they help people quit smoking. This will show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering great service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! Even if it’s a casual environment, looking smart can make a great first impression. It shows that you care about the opportunity and are serious about joining the Totally Wicked family.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Sales Associate - Larkhall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Sales Associate role. Highlight any customer service experience and your passion for helping people, as this is key to our mission at Totally Wicked.
Show Your Personality: We want to see the real you! Use your application form to express your enthusiasm and friendliness. Let us know why you’re excited about the opportunity to help customers on their vaping journey.
Follow Instructions Carefully: Don’t forget to download the Application Form and send it along with your CV to the specified email address. Following these steps shows us that you can pay attention to detail, which is super important in our stores.
Apply Through Our Website: While you can send your application via email, we encourage you to check out our website for more information and resources. It’s a great way to get a feel for our culture and what we stand for at Totally Wicked!
How to prepare for a job interview at Totallywicked Eliquid
✨Know the Company
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they support customers on their vaping journey. This knowledge will show your genuine interest in the role and align with their values.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, prepare examples from your past experiences where you provided excellent service. Think about times when you went above and beyond for a customer, as this will demonstrate your commitment to the ‘Mr Wicked Cares’ structure.
✨Demonstrate Your Passion
You don’t need to be a vaper, but showing a passion for helping people is crucial. Be ready to discuss why you want to work at Totally Wicked and how you can contribute to transforming lives. This enthusiasm can set you apart from other candidates.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to showcase your sales skills. Practice handling common customer scenarios, such as assisting with product selection or processing refunds. This will help you feel more confident and demonstrate your ability to connect with customers.