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- Tasks: Deliver exceptional customer service and support customers on their vaping journey.
- Company: Totally Wicked, a leader in promoting healthier lifestyles.
- Benefits: 30 days holiday, ongoing training, and a range of exciting perks.
- Other info: Flexible hours with opportunities for career growth and recognition.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Enthusiastic, friendly, and able to achieve sales targets.
To apply to join our talented team in Lancaster, please send your CV and Application Form to N11L@totallywicked.co.uk. Please click the link below to download the Application Form.
At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform peopleâs lives and make a real difference. Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have excellent product knowledge and a commitment to ensure that every customer receives a personalised service. In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey.
As a part-time Sales Associate, you will have the security of guaranteed contracted hours with the added flexibility to accept available overtime shifts to support the wider Totally Wicked Retail Network. You donât need to be a vaper to work at Totally Wicked, you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being âtotally wickedâ in everything we do!
A bit about the roleâŚ
- Deliver great customer service in line with our âMr Wicked Caresâ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Store Manager
Our ideal candidate will:
- Be professional, enthusiastic and friendly
- Want to be a part of a Company that will support and develop you
- Have experience in achieving sales targets or KPIs
- Have excellent communication skills
- Believe in giving every customer the best service
- Thrive in an environment where you feel valued
- Be comfortable with working independently and working as part of a team
- Be flexible to work across 7 days
- Be over 18
In return, weâll give you:
- Branded uniform
- 30 days Holiday (Pro-Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
* Some benefits require a qualifying period of employment
Sales Associate - Lancaster employer: Totallywicked Eliquid
Contact Detail:
Totallywicked Eliquid Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Sales Associate - Lancaster
â¨Tip Number 1
Get to know the company! Before your interview, dive into Totally Wicked's mission and values. Understanding their commitment to helping customers quit smoking will show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
â¨Tip Number 3
Be ready to demonstrate your product knowledge! Even if youâre not a vaper, showing enthusiasm to learn about the products and how they can help customers will set you apart. We love candidates who are eager to grow!
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre tech-savvy and serious about joining the Totally Wicked family. Donât miss out on this opportunity!
We think you need these skills to ace Sales Associate - Lancaster
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Sales Associate role. Highlight any customer service experience and your passion for helping people, as this is key to our mission at Totally Wicked.
Show Your Personality: We want to see the real you! Use your application form to express your enthusiasm for the role and how you can contribute to our team. A friendly and professional tone will go a long way in making a great impression.
Follow Instructions: Donât forget to send your CV and Application Form to the specified email address. Double-check that youâve included all required documents and that theyâre formatted correctly. We love attention to detail!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to us quickly and efficiently, and it shows youâre serious about joining our Totally Wicked team!
How to prepare for a job interview at Totallywicked Eliquid
â¨Know the Company Inside Out
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they achieve this through excellent customer service. This knowledge will not only impress your interviewers but also help you align your answers with the company's values.
â¨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, prepare examples from your past experiences where you've delivered outstanding customer service. Think about times when you went above and beyond to meet a customer's needs, as this will demonstrate your commitment to the 'Mr Wicked Cares' philosophy.
â¨Be Ready to Discuss Sales Targets
If you have experience in achieving sales targets or KPIs, be prepared to discuss specific instances where you met or exceeded these goals. Use numbers and outcomes to illustrate your success, as this will show that you understand the importance of sales in the role of a Sales Associate.
â¨Demonstrate Your Passion for Helping Others
Totally Wicked is looking for candidates who genuinely care about helping customers on their vaping journey. Be ready to share why youâre passionate about supporting others in making healthier lifestyle choices. This personal touch can set you apart from other candidates.