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- Tasks: Lead a team to deliver exceptional customer service and drive sales in our stores.
- Company: Join Totally Wicked, the UK's largest vaping retailer dedicated to healthier lifestyles.
- Benefits: Enjoy 30 days holiday, ongoing training, and a range of exciting perks.
- Why this job: Make a real difference in people's lives while developing your management skills.
- Qualifications: Management experience or a desire to step up and lead a team.
- Other info: Flexible working hours and opportunities for career progression await you!
The predicted salary is between 25000 - 30000 ÂŁ per year.
At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform peopleâs lives and make a real difference. As the biggest vaping retailer, our success comes from our outstanding teams, their product knowledge and their commitment to ensure that every customer gets a personalised service. We know our customers, we take time to understand their likes and dislikes, we build up relationships with them and support them on every step of their vaping journey, providing them with the best quality eâcigarettes and eâliquids produced by us in the UK.
If you have management experience, or are looking to take that step up, why not consider a career with us? You donât need to be a vaper or a smoker, we just want you to join us and learn why we believe in being âtotally wickedâ in everything we do!
A bit about the roleâŚ
- Deliver great customer service in line with our âMr Wicked Caresâ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Cluster Manager
You could be our next Cluster Manager if you can:
- Lead from the front, building relationships with our customers
- Inspire and motivate through coaching and mentoring
- Develop your team to enable them to meet store objectives and progress their own careers
- Drive sales targets and meet deadlines
- Keep up to date with the latest products, promotions and offers
- Give every customer the best possible experience in your store
- Problem solve in a positive, pragmatic way
- Make sure that every customer has a welcoming and inviting experience in our stores
- Be flexible to work 5 days out of 7
In return, weâll give you:
- Branded uniform
- 30 days Holiday (ProâRata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, onâsite gym (Head office only) and many more!
* Some benefits require a qualifying period of employment
Cluster Manager - Kendal & Lancaster employer: Totallywicked Eliquid
Contact Detail:
Totallywicked Eliquid Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Cluster Manager - Kendal & Lancaster
â¨Tip Number 1
Get to know the company inside out! Research Totally Wicked, their products, and their mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your people skills! Since this role is all about building relationships with customers, think of examples from your past experiences where you've excelled in customer service or team leadership. Be ready to share these stories!
â¨Tip Number 3
Show your passion for helping others! Whether youâre a vaper or not, express your enthusiasm for supporting customers on their journey to a healthier lifestyle. This will resonate well with the company's values.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining the Totally Wicked family!
We think you need these skills to ace Cluster Manager - Kendal & Lancaster
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see how you can connect with our mission of supporting customers on their journey to a healthier lifestyle.
Tailor Your Experience: Make sure to highlight any management experience or customer service roles you've had. Weâre looking for leaders who can inspire and motivate, so share specific examples of how you've done this in the past.
Be Personable: Remember, we value relationships! Use your application to showcase your ability to build rapport with customers and team members alike. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates about your application status!
How to prepare for a job interview at Totallywicked Eliquid
â¨Know the Company Inside Out
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they achieve this through their products. Familiarise yourself with their customer service approach, especially the 'Mr Wicked Cares' structure, so you can discuss how you would embody these values.
â¨Showcase Your Leadership Skills
As a potential Cluster Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, inspired others, and driven sales targets. Think about specific situations where youâve coached or mentored team members to achieve their goals.
â¨Emphasise Customer Relationships
Totally Wicked values building relationships with customers, so be ready to share your experiences in providing personalised service. Discuss how youâve engaged with customers in previous roles, resolved issues, and created a welcoming environment that encourages repeat business.
â¨Stay Updated on Products
Make sure youâre knowledgeable about the latest vaping products and trends. During the interview, express your enthusiasm for learning about new e-cigarettes and e-liquids. This shows your commitment to staying informed and being able to assist customers effectively.