At a Glance
- Tasks: Deliver exceptional customer service and maintain high store standards.
- Company: Join a vibrant team at Mr Wicked, focused on customer care.
- Benefits: 30 days holiday, ongoing training, and a range of exciting perks.
- Other info: Flexible working hours with great career progression opportunities.
- Why this job: Lead a dynamic team and inspire others while driving sales.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
A bit about the role…
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Cluster Manager
You could be our next Cluster Manager if you can:
- Lead from the front, building relationships with our customers
- Inspire and motivate through coaching and mentoring
- Develop your team to enable them to meet store objectives and progress their own careers
- Drive sales targets and meet deadlines
- Keep up to date with the latest products, promotions and offers
- Give every customer the best possible experience in your store
- Problem solve in a positive, pragmatic way
- Make sure that every customer has a welcoming and inviting experience in our stores
- Be flexible to work 5 days out of 7
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro-Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
* Some benefits require a qualifying period of employment
Cluster Manager - Edmonton, Enfield & Loughton employer: Totallywicked Eliquid
As a Cluster Manager at our vibrant locations in Edmonton, Enfield, and Loughton, you will thrive in a supportive work culture that prioritises customer service and employee development. We offer extensive training, career progression opportunities, and a generous benefits package including 30 days of holiday and a unique Holiday Buy and Sell scheme, ensuring you have the work-life balance you deserve. Join us to lead a passionate team and make a meaningful impact in your community while enjoying perks like recognition awards and an on-site gym at our head office.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Manager - Edmonton, Enfield & Loughton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about delivering great experiences, think of examples where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've inspired or motivated a team in the past. We love candidates who can lead from the front and develop others.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Cluster Manager - Edmonton, Enfield & Loughton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Cluster Manager role. Highlight your experience in customer service and team leadership, and how you can inspire and motivate others. We love seeing how you connect your skills to our values!
Be Specific with Examples:Use specific examples from your past experiences to demonstrate your skills. Whether it’s problem-solving or driving sales, we want to hear about real situations where you made a difference. It helps us picture you in the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Totallywicked Eliquid
✨Know the 'Mr Wicked Cares' Structure
Familiarise yourself with the company's customer service philosophy. Be ready to discuss how you can embody this in your role as a Cluster Manager, ensuring that every customer feels valued and cared for.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you've inspired or motivated your team to achieve sales targets or improve customer experiences, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process on how you would handle customer complaints or stock discrepancies, showcasing your pragmatic approach to problem-solving.
✨Stay Updated on Products and Promotions
Research the latest products and promotions offered by the company. Showing that you're knowledgeable about what’s currently available will demonstrate your enthusiasm for the role and your commitment to providing customers with the best experience.
