Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in our stores.
- Company: Join Totally Wicked, the UK's largest vaping retailer with a mission to help people quit smoking.
- Benefits: Enjoy 30 days holiday, ongoing training, and a range of exciting perks.
- Why this job: Make a real difference in people's lives while developing your management skills.
- Qualifications: Management experience or a desire to step up; passion for customer service is key.
- Other info: Flexible working hours and opportunities for career progression await you!
The predicted salary is between 28800 - 43200 £ per year.
To apply to join our talented team in the N14CCGL Cluster, please send your CV and Application Form to N14CCGL@totallywicked.co.uk. Please click the link below to download the Application Form.
At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference.
As the biggest vaping retailer, our success comes from our outstanding teams, their product knowledge and their commitment to ensure that every customer gets a personalised service. We know our customers, we take time to understand their likes and dislikes, we build up relationships with them and support them on every step of their vaping journey, providing them with the best quality e-cigarettes and e-liquids produced by us in the UK.
If you have management experience, or are looking to take that step up, why not consider a career with us? You don’t need to be a vaper or a smoker, we just want you to join us and learn why we believe in being “totally wicked” in everything we do!
A bit about the role…
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Cluster Manager
You could be our next Deputy Cluster Manager if you can:
- Lead from the front, building relationships with our customers
- Inspire and motivate through coaching and mentoring
- Develop your team to enable them to meet store objectives and progress their own careers
- Drive sales targets and meet deadlines
- Keep up to date with the latest products, promotions and offers
- Give every customer the best possible experience in your store
- Problem solve in a positive, pragmatic way
- Make sure that every customer has a welcoming and inviting experience in our stores
- Be flexible to work 5 days out of 7
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro-Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
Deputy Cluster Manager - Chester, Crewe, Garston & Liverpool employer: Totallywicked Eliquid
Contact Detail:
Totallywicked Eliquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Cluster Manager - Chester, Crewe, Garston & Liverpool
✨Tip Number 1
Get to know the company! Before your interview, dive into Totally Wicked's mission and values. Understanding their commitment to customer service and healthier lifestyles will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your management experience aligns with the role of Deputy Cluster Manager and be ready to share specific examples of your leadership style.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Cluster Manager - Chester, Crewe, Garston & Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Cluster Manager role. Highlight any management experience and customer service achievements to show us you’re the right fit!
Show Your Passion: In your application, let us know why you’re excited about helping people on their journey to a healthier lifestyle. We love candidates who share our passion for making a difference!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so make it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Totallywicked Eliquid
✨Know the Company Inside Out
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they position themselves in the vaping market. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Management Skills
As a Deputy Cluster Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, inspired others, or solved problems. Be ready to discuss how you can motivate and develop your team to meet store objectives.
✨Emphasise Customer Service Excellence
Totally Wicked prides itself on outstanding customer service. Think of specific instances where you've gone above and beyond for customers. Highlight your ability to build relationships and provide personalised service, as this is crucial for the role.
✨Be Ready to Discuss Sales Strategies
Sales targets are a big part of the Deputy Cluster Manager role. Prepare to talk about your experience with driving sales and meeting deadlines. Share any strategies you've used in the past to boost sales and how you plan to implement similar tactics at Totally Wicked.
