At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in our stores.
- Company: Join Totally Wicked, the UK's largest vaping retailer dedicated to healthier lifestyles.
- Benefits: Enjoy 30 days holiday, ongoing training, and a range of exciting perks.
- Other info: Flexible working hours and opportunities for career progression await you!
- Why this job: Make a real difference in people's lives while developing your management skills.
- Qualifications: Management experience or a desire to step up and lead a team.
The predicted salary is between 30000 - 40000 € per year.
At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference. As the biggest vaping retailer, our success comes from our outstanding teams, their product knowledge and their commitment to ensure that every customer gets a personalised service. We know our customers, we take time to understand their likes and dislikes, we build up relationships with them and support them on every step of their vaping journey, providing them with the best quality e‑cigarettes and e‑liquids produced by us in the UK.
If you have management experience, or are looking to take that step up, why not consider a career with us? You don’t need to be a vaper or a smoker, we just want you to join us and learn why we believe in being “totally wicked” in everything we do!
A bit about the role…
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Cluster Manager
You could be our next Cluster Manager if you can:
- Lead from the front, building relationships with our customers
- Inspire and motivate through coaching and mentoring
- Develop your team to enable them to meet store objectives and progress their own careers
- Drive sales targets and meet deadlines
- Keep up to date with the latest products, promotions and offers
- Give every customer the best possible experience in your store
- Problem solve in a positive, pragmatic way
- Make sure that every customer has a welcoming and inviting experience in our stores
- Be flexible to work 5 days out of 7
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro‑Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on‑site gym (Head office only) and many more!
Cluster Manager - Kendal & Lancaster employer: Totallywicked Eliquid
At Totally Wicked, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and dynamic work environment. Our commitment to employee growth is evident through ongoing training and development opportunities, alongside a culture that values teamwork and customer relationships. Located in Kendal & Lancaster, our teams enjoy a range of benefits including generous holiday allowances, recognition awards, and the chance to make a meaningful impact in the lives of our customers as they transition to a healthier lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Manager - Kendal & Lancaster
✨Tip Number 1
Get to know the company inside out! Research Totally Wicked, their products, and their mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Cluster Manager, you'll need to inspire and motivate your team. Think about examples from your past where you've successfully led a team or built strong relationships with customers.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Prepare some scenarios where you've tackled challenges positively and pragmatically. This will show that you can handle the fast-paced environment at Totally Wicked.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Totally Wicked family!
We think you need these skills to ace Cluster Manager - Kendal & Lancaster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see how you can contribute to our mission of transforming lives and promoting healthier lifestyles.
Tailor Your Experience:Make sure to highlight any management experience or relevant skills that align with the role. We love seeing how your past experiences can help you lead our teams and inspire our customers.
Be Personable:Remember, we value building relationships with our customers. Use your application to showcase your ability to connect with people and provide a personalised service. It’s all about making that connection!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Totallywicked Eliquid
✨Know the Company Inside Out
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they position themselves in the vaping market. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Leadership Skills
As a potential Cluster Manager, it's crucial to demonstrate your management experience. Prepare examples of how you've led teams, inspired others, and driven sales targets in previous roles. Use specific situations where you coached or mentored team members to success.
✨Emphasise Customer Service Excellence
Totally Wicked prides itself on outstanding customer service. Be ready to discuss how you would ensure every customer has a personalised experience. Think of examples where you've gone above and beyond for customers and how you can apply that to the vaping industry.
✨Be Ready to Problem Solve
During the interview, you might be presented with hypothetical scenarios related to customer service or team dynamics. Practice your problem-solving skills by thinking through how you would handle various challenges positively and pragmatically, keeping the customer experience at the forefront.
