At a Glance
- Tasks: Deliver exceptional customer service and support customers on their vaping journey.
- Company: Totally Wicked, a leader in helping people quit smoking.
- Benefits: Guaranteed hours, flexible overtime, branded uniform, and 30 days holiday.
- Other info: Join a supportive team with ongoing training and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for helping others, excellent communication, and sales experience preferred.
The predicted salary is between 10 - 12 £ per hour.
To apply to join our talented team in Chester, please send your CV and Application Form to N14CCGL@totallywicked.co.uk. Please click the link below to download the Application Form.
At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference. Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have excellent product knowledge and a commitment to ensure that every customer receives a personalised service.
In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey.
As a part-time Sales Associate, you will have the security of guaranteed contracted hours with the added flexibility to accept available overtime shifts to support the wider Totally Wicked Retail Network. You don’t need to be a vaper to work at Totally Wicked, you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being “totally wicked” in everything we do!
A bit about the role…
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Store Manager
Our ideal candidate will:
- Be professional, enthusiastic and friendly
- Want to be a part of a Company that will support and develop you
- Have experience in achieving sales targets or KPIs
- Have excellent communication skills
- Believe in giving every customer the best service
- Thrive in an environment where you feel valued
- Be comfortable with working independently and working as part of a team
- Be flexible to work across 7 days
- Be over 18
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro-Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
Sales Associate - Chester employer: Totallywicked Eliquid
At Totally Wicked, we pride ourselves on being an exceptional employer in Chester, dedicated to transforming lives through our commitment to customer care and support. Our vibrant work culture fosters personal growth and development, offering ongoing training and career opportunities, alongside a range of benefits including a generous holiday allowance and recognition awards. Join us to be part of a passionate team that values your contributions and empowers you to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Chester
✨Tip Number 1
Get to know the company! Before your interview, dive into Totally Wicked's mission and values. Understanding their commitment to helping customers quit smoking will show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your product knowledge! Even if you’re not a vaper, showing enthusiasm to learn about the products and how they can help customers will set you apart. We love candidates who are eager to grow!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our talented team in Chester. Let’s make a difference together!
We think you need these skills to ace Sales Associate - Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Sales Associate role. Highlight any customer service experience and your passion for helping people, as this is key to our mission at Totally Wicked.
Fill Out the Application Form Carefully:Take your time with the application form. It's your chance to show us who you are beyond your CV. Be honest and let your personality shine through, especially your enthusiasm for the role and our products.
Showcase Your Communication Skills:Since excellent communication is a must-have for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to express your eagerness to connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Totallywicked Eliquid
✨Know the Company Inside Out
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they support customers on their vaping journey. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Since the role is all about delivering great customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to build relationships and provide personalised service, as this aligns perfectly with their 'Mr Wicked Cares' structure.
✨Demonstrate Your Passion for Helping Others
Totally Wicked values candidates who are enthusiastic about making a difference in people's lives. Be ready to discuss why you want to work there and how your passion for helping others can contribute to their mission. Authenticity goes a long way!
✨Prepare for Role-Play Scenarios
You might be asked to demonstrate how you would handle a customer interaction during the interview. Practice role-playing common scenarios, such as assisting a customer with product selection or processing a refund. This will help you feel more confident and prepared.
