At a Glance
- Tasks: Deliver exceptional customer service and support customers on their vaping journey.
- Company: Totally Wicked, a leader in helping people quit smoking.
- Benefits: Guaranteed hours, 30 days holiday, ongoing training, and recognition awards.
- Other info: Flexible shifts, supportive team environment, and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Enthusiastic, friendly, and able to achieve sales targets.
The predicted salary is between 20000 - 25000 £ per year.
To apply to join our talented team in Rumney, Cardiff, please send your CV and Application Form to S13BMR@totallywicked.co.uk. Please click the link below to download the Application Form.
At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference. Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have excellent product knowledge and a commitment to ensure that every customer receives a personalised service.
In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey.
As a part-time Sales Associate, you will have the security of guaranteed contracted hours with the added flexibility to accept available overtime shifts to support the wider Totally Wicked Retail Network. You don’t need to be a vaper to work at Totally Wicked; you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being “totally wicked” in everything we do!
A bit about the role:
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Store Manager
Our ideal candidate will:
- Be professional, enthusiastic and friendly
- Want to be a part of a Company that will support and develop you
- Have experience in achieving sales targets or KPIs
- Have excellent communication skills
- Believe in giving every customer the best service
- Thrive in an environment where you feel valued
- Be comfortable with working independently and as part of a team
- Be flexible to work across 7 days
- Be over 18
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro-Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
Sales Associate - Rumney in Cardiff employer: Totallywicked Eliquid
At Totally Wicked, we pride ourselves on being an exceptional employer in Rumney, Cardiff, where our dedicated team is committed to transforming lives through healthier lifestyle choices. We offer a supportive work culture with guaranteed contracted hours, flexible overtime opportunities, and a wealth of training and development options to help you grow your career. Join us to be part of a passionate team that values customer relationships and personal development, all while enjoying a range of benefits including generous holiday allowances and recognition awards.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Rumney in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, dive into Totally Wicked's mission and values. Understanding their commitment to helping customers quit smoking will show you're genuinely interested and aligned with their goals.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your passion for helping people shine through. Whether it's in your cover letter or during the interview, make it clear that you’re excited about the opportunity to make a difference.
✨Tip Number 4
Be flexible and open-minded! The job requires working across 7 days, so highlight your willingness to adapt. Employers love candidates who can fit into their schedule and help out when needed, especially in a dynamic retail environment.
We think you need these skills to ace Sales Associate - Rumney in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Sales Associate role. Highlight any customer service experience and your passion for helping people, as this is key to our mission at Totally Wicked.
Fill Out the Application Form Carefully:Take your time with the application form. It’s your chance to show us who you are beyond your CV. Be honest and let your personality shine through; we love a bit of character!
Show Your Enthusiasm:In your cover letter or application form, express why you want to join our team. We’re looking for someone who’s not just after a job but is genuinely excited about making a difference in people's lives.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Totallywicked Eliquid
✨Know the Company Inside Out
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they achieve this through customer service. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Since the role is all about delivering great customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to build relationships and provide personalised service, as this aligns perfectly with what Totally Wicked values.
✨Demonstrate Your Passion for Helping Others
Totally Wicked is looking for someone who genuinely cares about making a difference in people's lives. Be ready to discuss why you want to work in this field and how you can contribute to helping customers on their vaping journey. Your enthusiasm will set you apart!
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some thoughtful questions to ask your interviewers. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not only interested in the job but also in growing with the company.
