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- Tasks: Deliver exceptional customer service and support customers on their vaping journey.
- Company: Totally Wicked, a leader in promoting healthier lifestyles.
- Benefits: 30 days holiday, ongoing training, and flexible hours with guaranteed contracted shifts.
- Why this job: Transform lives by helping others quit smoking while developing your skills.
- Qualifications: Enthusiastic, friendly, and able to achieve sales targets.
- Other info: Join a supportive team with excellent career growth opportunities.
To apply to join our talented team in Burnley, please send your CV and Application Form to N13BBP@totallywicked.co.uk. At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference. Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have excellent product knowledge and a commitment to ensure that every customer receives a personalised service.
In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey. As a part-time Sales Associate, you will have the security of guaranteed contracted hours with the added flexibility to accept available overtime shifts to support the wider Totally Wicked Retail Network. You don’t need to be a vaper to work at Totally Wicked; you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being “totally wicked” in everything we do!
A bit about the role…
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Store Manager
Our ideal candidate will:
- Be professional, enthusiastic and friendly
- Want to be a part of a Company that will support and develop you
- Have experience in achieving sales targets or KPIs
- Have excellent communication skills
- Believe in giving every customer the best service
- Thrive in an environment where you feel valued
- Be comfortable with working independently and as part of a team
- Be flexible to work across 7 days
- Be over 18
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro-Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
Sales Associate - Burnley employer: Totallywicked Eliquid
Contact Detail:
Totallywicked Eliquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Burnley
✨Tip Number 1
Get to know the company! Before your interview, dive into Totally Wicked's mission and values. Understanding their commitment to helping people quit smoking will show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your passion for helping others shine through. Whether it's in your cover letter or during the interview, make it clear that you’re excited about the opportunity to make a difference.
✨Tip Number 4
Be flexible and open-minded! The job requires working across 7 days, so highlight your willingness to adapt. This shows that you’re ready to be a team player and contribute to the success of the store.
We think you need these skills to ace Sales Associate - Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Sales Associate role. Highlight any customer service experience and your passion for helping people, as this is key to our mission at Totally Wicked.
Show Your Personality: We want to see the real you! Use your application form to express your enthusiasm and friendly nature. Remember, we’re looking for someone who can connect with customers and make their vaping journey enjoyable.
Follow Instructions Carefully: Don’t forget to download the Application Form and send it along with your CV to the specified email address. Following these steps shows us that you can pay attention to detail, which is super important in our stores.
Apply Through Our Website: While you can send your application via email, we encourage you to check out our website for more information and resources. It’s a great way to learn more about us and what we stand for before applying!
How to prepare for a job interview at Totallywicked Eliquid
✨Know the Company Inside Out
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they achieve this through excellent customer service. This knowledge will not only impress your interviewers but also help you align your answers with the company's values.
✨Showcase Your Customer Service Skills
Since the role is all about delivering great customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations that highlight your communication skills and ability to build relationships, as these are key to succeeding in this role.
✨Demonstrate Your Passion for Helping Others
Totally Wicked is looking for candidates who genuinely care about making a difference in people's lives. Be ready to discuss why you want to work in this field and how your passion for helping others can contribute to the team's success. Authenticity goes a long way!
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and opportunities for growth within the company. This shows your interest in the position and helps you determine if it's the right fit for you.