At a Glance
- Tasks: Deliver exceptional customer service and support customers on their vaping journey.
- Company: Totally Wicked, a company dedicated to helping people quit smoking.
- Benefits: Guaranteed hours, 30 days holiday, ongoing training, and a range of perks.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Enthusiastic, friendly, and able to achieve sales targets.
- Other info: Flexible shifts, supportive team environment, and career growth opportunities.
The predicted salary is between 10 - 12 £ per hour.
At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people’s lives and make a real difference. Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have excellent product knowledge and a commitment to ensure that every customer receives a personalised service. In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey.
As a part time Sales Associate, you will have the security of guaranteed contracted hours with the added flexibility to accept available overtime shifts to support the wider Totally Wicked Retail Network. You don’t need to be a vaper to work at Totally Wicked, you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being “totally wicked” in everything we do!
A bit about the role:
- Deliver great customer service in line with our ‘Mr Wicked Cares’ structure
- Accurately process customer purchases to ensure stock accuracy
- Complete customer refunds and credits
- Maintain high store standards through cleanliness, presentation and overall store image
- Keep up to date with, test and demonstrate all of our products
- Assist with stock counts and highlight any discrepancies to the Store Manager
Our ideal candidate will:
- Be professional, enthusiastic and friendly
- Want to be a part of a Company that will support and develop you
- Have experience in achieving sales targets or KPIs
- Have excellent communication skills
- Believe in giving every customer the best service
- Thrive in an environment where you feel valued
- Be comfortable with working independently and working as part of a team
- Be flexible to work across 7 days
- Be over 18
In return, we’ll give you:
- Branded uniform
- 30 days Holiday (Pro-Rata)
- Ongoing training, development and career opportunities
- Holiday Buy and Sell scheme
- Learn to Drive scheme
- Recognition Awards
- A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
Some benefits require a qualifying period of employment.
Sales Associate - Barking employer: Totallywicked Eliquid
Contact Detail:
Totallywicked Eliquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Barking
✨Tip Number 1
Get to know the company! Before your interview, dive into Totally Wicked's mission and values. Understanding their commitment to helping customers quit smoking will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your passion for helping people shine through. Whether it's in your cover letter or during the interview, make it clear that you’re excited about the opportunity to support customers on their vaping journey.
✨Tip Number 4
Be flexible and open-minded! The job requires working across 7 days, so highlight your willingness to adapt. This shows that you’re ready to be part of the team and contribute to the store’s success whenever needed.
We think you need these skills to ace Sales Associate - Barking
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see how you can make a difference in our customers' lives, so share any relevant experiences that highlight your commitment to customer service.
Tailor Your CV: Make sure your CV is tailored to the Sales Associate role. Highlight any experience you have with sales targets or KPIs, and don’t forget to mention your excellent communication skills. We love seeing candidates who understand what we’re all about!
Be Professional Yet Friendly: Your written application should reflect the professional yet friendly vibe we have at Totally Wicked. Use a warm tone and be approachable in your language, as this will give us a taste of how you might interact with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Totallywicked Eliquid
✨Know the Company Inside Out
Before your interview, take some time to research Totally Wicked. Understand their mission to help people quit smoking and how they support customers on their vaping journey. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Since the role is all about delivering great customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to build relationships and provide personalised service, as this aligns perfectly with what Totally Wicked values.
✨Demonstrate Your Passion for Helping Others
Totally Wicked is looking for someone who genuinely cares about helping people. Be ready to discuss why you want to work in this field and how you can contribute to making a difference in customers' lives. Your enthusiasm will set you apart from other candidates.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your sales skills and customer interaction. Practice common scenarios, such as handling customer queries or processing purchases, so you can showcase your ability to thrive in a retail environment.