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Totally Wicked

Sales Associate - Byker

Newcastle upon Tyne Part-Time No home office possible

At a Glance

Tasks: Deliver exceptional customer service and support customers on their vaping journey.
Company: Join Totally Wicked, a leader in promoting healthier lifestyles.
Benefits: Enjoy competitive pay, flexible hours, and generous staff discounts.
Why this job: Make a real difference in people's lives while developing your skills.
Qualifications: Passion for helping others and strong communication skills required.
Other info: Ongoing training and career growth opportunities await you!

Overview

2 days ago Be among the first 25 applicants

Posted on: 22nd September, 2025

To apply to join our talented team in Byker, please send your CV and Application Form to [email protected]. Please click the link below to download the Application Form. TW-Application-FormDownload

At Totally Wicked, our purpose is to help people on their journey to a healthier lifestyle by quitting smoking. This is more than just a job; this is an opportunity to transform people\\\’s lives and make a real difference.

Our success comes from over 15 years of building outstanding teams that care about our customers. Our teams have an excellent product knowledge and a commitment to ensure that every customer receives a personalised service.

In our stores, we like to get to know our customers by taking the time to understand their needs, build a relationship with them and support them on every step of their vaping journey.

As a part time Sales Associate, you will have the security of guaranteed contracted hours with the added flexibility to accept available overtime shifts to support the wider Totally Wicked Retail Network.

You don\\\’t need to be a vaper to work at Totally Wicked, you just need to have a passion for helping people and doing the right thing. Join us and learn why we believe in being \”totally wicked\” in everything we do!

Responsibilities

Deliver great customer service in line with our \\\’Mr Wicked Cares\\\’ structure
Accurately process customer purchases to ensure stock accuracy
Complete customer refunds and credits
Maintain high store standards through cleanliness, presentation and overall store image
Keep up to date with, test and demonstrate all of our products
Assist with stock counts and highlight any discrepancies to the Store Manager

Our Ideal Candidate Will

Be professional, enthusiastic and friendly
Want to be a part of a Company that will support and develop you
Have experience in achieving sales targets or KPIs
Have excellent communication skills
Believe in giving every customer the best service
Thrive in an environment where you feel valued
Be comfortable with working independently and working as part of a team
Be flexible to work across 7 days
Be over 18

In Return, We\\\’ll Give You

A competitive salary
Branded uniform
30 days Holiday (Pro-Rata)
Ongoing training, development and career opportunities
Generous staff discount Healthcare Cashplan Cycle / Tech schemes
Holiday Buy and Sell scheme
Learn to Drive scheme
Recognition Awards
A wide range of other benefits including pension, bonus schemes, on-site gym (Head office only) and many more!
Some benefits require a qualifying period of employment

Successful applicants will be required to undertake a disclosure and barring service (DBS) check

We regret we cannot contact everyone who is not selected for an interview nor provide feedback to those who have not been successful for interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Totally Wicked is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

No agency interest

Pillbox38 UK Ltd, Totally Wicked, Stancliffe Street, Blackburn, BB2 2QR, United Kingdom – Company No. 06781419, Registered in United Kingdom, VAT No. GB 922 7544 21

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Seniority level

Entry level

Employment type

Part-time