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- Tasks: Manage service desk incidents and requests with a focus on customer satisfaction.
- Company: Totally PLC partners with the NHS to provide essential healthcare services across the UK.
- Benefits: Enjoy flexible shifts and gain valuable experience in a supportive environment.
- Why this job: Join a team dedicated to quality care and make a real impact in healthcare support.
- Qualifications: No specific qualifications required; just a passion for helping others and problem-solving.
- Other info: Shifts cover Monday to Friday, 08:00 - 18:00, perfect for students seeking part-time work.
The predicted salary is between 30000 - 42000 £ per year.
IM&T – Service Desk Engineer-2nd Line Vocare house, Balliol Business Park, Newcastle upon Tyne NE12 8EW, UK 22 January 2025 About us Totally PLC are a supplier of healthcare services working closely with the NHS to deliver quality care across the UK, Totally work in partnership with the NHS to provide a full range of Urgent Care Services including NHS111, GP out-of-hours (GPOOHs), Clinical Assessment Services (CAS) and Urgent Treatment Centres (UTCs), through its subsidiary businesses across England. Our service desk aims to deliver a high quality IM&T support service to the business and our partners. As a Service desk Analyst you will be managing Service desk incidents and requests in an efficient and customer focussed way, supporting our first line engineers. Please note that this role includes shifts that cover our service desk opening times between the hours of 08:00 – 18:00 Monday – Friday. About the role: As a Service desk engineer you will deliver quality customer service and support to the business and our stakeholders. Our engineers are responsible for logging faults resolving tickets for our customers over the phone, face to face and using our ticketing system. A key part of the role is logging accurate data against tickets, escalating where appropriate and ensuring all information is logged and presented professionally. …
IM&T - Service Desk Engineer-2nd Line employer: TOTALLY Careers
Contact Detail:
TOTALLY Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IM&T - Service Desk Engineer-2nd Line
✨Tip Number 1
Familiarize yourself with the specific IT systems and ticketing software commonly used in service desk environments. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Being able to showcase examples of how you've effectively resolved customer issues in the past can set you apart from other candidates.
✨Tip Number 3
Research Totally PLC and their partnership with the NHS. Understanding their mission and values will allow you to align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the company.
✨Tip Number 4
Prepare for situational questions that may be asked during the interview. Think about scenarios where you had to troubleshoot technical issues or manage multiple requests simultaneously, as these are key aspects of the Service Desk Engineer role.
We think you need these skills to ace IM&T - Service Desk Engineer-2nd Line
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Desk Engineer position. Understand the key responsibilities and required skills, such as managing incidents and providing customer support.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, customer service, and incident management. Use specific examples that demonstrate your ability to handle service desk tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the healthcare sector. Mention how your skills align with the company's mission to deliver quality care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Engineer.
How to prepare for a job interview at TOTALLY Careers
✨Understand the Role
Make sure you have a clear understanding of the Service Desk Engineer role and its responsibilities. Familiarize yourself with the key tasks such as managing incidents, logging faults, and providing customer support. This will help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role emphasizes quality customer service, be prepared to discuss your previous experiences in customer-facing roles. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Familiarize Yourself with IM&T Concepts
Brush up on Information Management and Technology (IM&T) concepts relevant to the healthcare sector. Understanding the technical aspects and how they apply to service desk operations will demonstrate your commitment and knowledge.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice articulating your thought process and how you would approach resolving common service desk issues.
