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- Tasks: Provide first-line IT support and manage service desk tickets daily.
- Company: Join Totally PLC, a key partner in delivering NHS healthcare services across the UK.
- Benefits: Gain hands-on experience while working towards a Level 3 Cloud Support Specialist qualification.
- Why this job: Build your IT career in a supportive environment that values exceptional care and teamwork.
- Qualifications: No prior experience needed; just a passion for IT and helping others!
- Other info: Work in a dynamic setting with opportunities for growth and learning.
IM&T – Apprentice Service Desk Analyst Vocare house, Balliol Business Park, Newcastle upon Tyne NE12 8EW, UK 16 January 2025 About the Role Our Group IM&T Service Desk plays a crucial role in supporting our teams to deliver exceptional care. As an Apprentice Service Desk Support Analyst , you\’ll provide first-line support, handling incidents and requests while working towards a Level 3 Cloud Support Specialist qualification . This role offers hands-on experience, a supportive environment, and the chance to build a career in IT. Totally PLC works in partnership with the NHS, delivering high-quality healthcare services across the UK. We provide a full range of urgent care services, including NHS111, GP Out-of-Hours (GPOOHs), Clinical Assessment Services (CAS), and Urgent Treatment Centres (UTCs). Your Day to Day Logging, resolving, and escalating service desk tickets using a professional ticketing system. Delivering first-line support via telephone, email, and face-to-face interactions. Configuring, maintaining, and installing hardware and software (Windows 10/11 and Microsoft Office). Managing user accounts and permissions in Active Directory. Providing support for mobile devices (Android/iOS), VOIP systems, and printers. Handling stock management and equipment o…
IM&T - Apprentice Service Desk Analyst employer: TOTALLY Careers
Contact Detail:
TOTALLY Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IM&T - Apprentice Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Understanding how to log and manage service desk tickets will give you a head start in the role.
✨Tip Number 2
Brush up on your knowledge of Windows operating systems and Microsoft Office applications. Being comfortable with these tools will help you provide effective first-line support.
✨Tip Number 3
Practice your communication skills, both verbal and written. As you'll be interacting with users via phone and email, clear communication is key to resolving issues efficiently.
✨Tip Number 4
Gain some basic understanding of Active Directory and user account management. This knowledge will be beneficial when managing user accounts and permissions in the role.
We think you need these skills to ace IM&T - Apprentice Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Apprentice Service Desk Analyst position. Understand the key responsibilities and required skills, such as first-line support and hardware/software management.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous IT support experience, customer service roles, or technical skills related to Windows, Microsoft Office, and user account management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working with Totally PLC and how you can contribute to their mission of delivering high-quality healthcare services.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TOTALLY Careers
✨Understand the Role
Make sure you have a clear understanding of what an Apprentice Service Desk Analyst does. Familiarize yourself with first-line support tasks, ticketing systems, and the technologies mentioned in the job description, such as Windows 10/11 and Microsoft Office.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you approach problem-solving. Think of examples where you've successfully resolved issues, whether in a previous job, during your studies, or even in personal projects. This will demonstrate your ability to handle incidents effectively.
✨Communicate Clearly
Since this role involves delivering support via various channels, practice your communication skills. Be ready to explain technical concepts in simple terms, as you may need to assist users who are not tech-savvy.
✨Express Your Willingness to Learn
As an apprentice, showing enthusiasm for learning is crucial. Talk about your eagerness to gain hands-on experience and work towards the Level 3 Cloud Support Specialist qualification. Highlight any relevant courses or self-study you've undertaken.
