Operations Manager / Director Facilities Management Ireland

Background Totalis is a private company that has been delivering consistent high quality solutions for over 20 years to clients in the UK and Ireland. Totalis has developed a one-stop shop approach for clients who require a comprehensive solution to their property portfolio. Providing high quality solutions to Build, Fit Out and Facilities Management requirements ensures that Totalis is uniquely positioned to add value to projects of any scale.

Job Purpose: To take the strategic lead in all private sector Facilities Management Ireland matters, building and enhancing a dedicated team to deliver the corporate vision. To be recognized for excellence in consistently delivering a high-quality service. With strong and experienced management working under you, key focus will be on enhancing all-round performance across the team and to develop our offering across NI and ROI. Your remit will be to drive profitability in line with Group expectations, developing and executing strategies that enhance margin and revenue performance. In addition to establishing great internal relationships across the Group, you will also promote and develop the company’s corporate reputation and brand, working collaboratively with key contacts.

Requirements for Senior Operations Manager / Director:

• Senior Management/Director with significant experience operating within a Facilities Management business
• Significant relevant technical and operational experience
• Experience of growing and scaling a service business
• Proven track record in managing people and contractors
• Experience of managing and developing a team
• Proven ability to deliver to financial and business objectives
• Excellent written and verbal communication skills with the ability to liaise with individuals at all levels within an organisation

Duties and Responsibilities:

• Reporting to the Group Board on matters in relation to the performance of the FM Ireland department against agreed targets and budgets
• To lead on all FM Ireland aspects of the Totalis work, providing strategic and professional guidance to the experienced management team working under you
• To build an effective culture within the department to ensure collaborative effort is applied where appropriate to secure profitable contracts
• Ensure the Departments adhere to and embrace a positive attitude to H&S
• Set targets, objectives and clear responsibilities for the division, progressively monitoring individual performance against agreed criteria and conduct formal appraisals and reviews
• Working with key stakeholders, you will be expected to enhance end-to-end processes in accordance with strategic business goals, using key business metrics to measure performance against targets
• Ensure that all members of the FM department follow all agreed control procedures
• To grow and develop our Facilities Management offering across ROI and develop a robust supply chain
• Delivery is expected to be achieved efficiently through the development and subsequent implementation of ISO procedures and associated KPIs

The duties and responsibilities in this job description are not exhaustive. The post holder may be required to undertake other duties that may be required from time to time within the general scope of the post. Any such duties should not substantially change the general nature of the post. This job description should develop along with the changing demands of Totalis objectives and priorities.

Qualifications & Experience:

• BS/BA degree or equivalent combination of education and relevant work experience (HND or equivalent technical qualification)
• 5+ years relevant technical experience working at a senior management/director level
• Excellent organizational and communication skills
• High proficiency in MS Word, Excel and PowerPoint required

Skills: Facilities Management, Commercial awareness, Management, Organized, Efficient