At a Glance
- Tasks: Manage service enquiries, schedule engineers, and maintain accurate records in a fast-paced environment.
- Company: Totalis Solutions, a dynamic team focused on delivering exceptional helpdesk support.
- Benefits: Competitive salary, 30 days holiday, pension schemes, and personal development opportunities.
- Other info: Great opportunity for career growth in a vibrant work culture.
- Why this job: Join a supportive team and enhance your skills while making a real impact.
- Qualifications: Experience in administration and proficiency in Microsoft Office are essential.
The predicted salary is between 25000 - 30000 € per year.
Due to recent contract awards, Totalis Solutions are actively seeking Helpdesk Administrators to work within their existing team. The Helpdesk Administrator will be a key member of the helpdesk team, responsible for managing incoming service enquiries, scheduling engineers, and maintaining accurate records. This role requires strong organisational skills, proficiency in Microsoft Office, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Call Handling and Scheduling
- Act as the first point of contact for incoming calls, logging service requests promptly and accurately.
- Schedule and allocate jobs to engineers based on priority, availability, and location.
- Ensure efficient use of resources by optimising engineer schedules and minimising downtime.
- Communicate job details clearly to engineers and provide updates to clients as required.
- Administrative Support
- Use Microsoft Word and other Office tools to prepare correspondence, reports, and job-related documents.
- Maintain accurate and up-to-date records of all service requests and completed jobs.
- Monitor the progress of scheduled work and update the system with relevant information.
- Assist with general office administration tasks as required.
- Client and Engineer Liaison
- Build strong relationships with clients by providing timely and professional updates on job progress.
- Act as a communication link between clients and engineers to ensure work is carried out effectively.
- Handle queries or complaints, escalating issues to the appropriate manager when necessary.
- System Management
- Ensure all data is accurately logged and maintained in the scheduling software/system.
- Regularly review completed jobs to ensure all required documentation is finalised and filed.
- Support system improvements and process updates as directed.
Ideal Candidate Profile:
- Previous experience in an administrative role, ideally within a helpdesk or scheduling environment.
- Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook.
- Strong organisational and multitasking skills with attention to detail.
- Excellent communication and customer service skills, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced environment.
Qualifications:
- Experience in office administration or a similar role is essential.
- GCSEs (or equivalent) in English and Math are desirable.
Benefits:
- Competitive salary
- 30 days holiday per year increasing with service
- Excellent employee benefits including pension schemes
- Training and personal development opportunities
- Free on-site parking
Helpdesk Administrator in Newtownabbey employer: Totalis Solutions Ltd
Totalis Solutions is an exceptional employer that values its employees by fostering a supportive and dynamic work culture. With competitive salaries, generous holiday allowances, and a commitment to training and personal development, employees are encouraged to grow and thrive in their roles. Located in a fast-paced environment, the Helpdesk Administrator position offers unique opportunities to engage with clients and engineers, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Newtownabbey
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with current employees at Totalis Solutions. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to helpdesk administration. This will help you feel more confident and ready to showcase your organisational skills and customer service prowess.
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable using Microsoft Office, especially Word and Excel. You could even prepare a quick demo of how you would manage scheduling or record-keeping to impress the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Totalis Solutions team. Don’t miss out!
We think you need these skills to ace Helpdesk Administrator in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your experience in administrative tasks, especially in a helpdesk or scheduling environment. We want to see how your skills match what we're looking for!
Show Off Your Skills:Proficiency in Microsoft Office is key for this role, so don’t forget to mention your experience with Word, Excel, and Outlook. We love seeing examples of how you've used these tools in previous jobs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your organisational skills and how you handle fast-paced environments – we want to know what makes you tick!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Totalis Solutions Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key responsibilities like call handling, scheduling, and administrative support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or schedules. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly, especially in a fast-paced environment.
✨Brush Up on Microsoft Office
Proficiency in Microsoft Office is crucial for this job. Make sure you're comfortable using Word, Excel, and Outlook. You might be asked about specific features or how you've used these tools in previous roles, so have some examples ready to demonstrate your skills.
✨Practice Your Communication Skills
As a Helpdesk Administrator, you'll need to communicate effectively with both clients and engineers. Practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios, such as handling a service request or updating a client, to showcase your customer service skills during the interview.
