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For Companies At a Glance
- Tasks: Manage service enquiries, schedule engineers, and maintain records in a fast-paced environment.
- Company: Join Totalis Solutions, a growing company with exciting new contracts and a dynamic team.
- Benefits: Enjoy 30 days holiday, competitive salary, pension schemes, and personal development opportunities.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact on client satisfaction.
- Qualifications: Previous admin experience and proficiency in Microsoft Office are essential; GCSEs in English and Math preferred.
- Other info: Free on-site parking available for all employees.
The predicted salary is between 28800 - 43200 £ per year.
At TOTALIS we are a Construction, Fit Out and Facilities Management provider with offices across the UK. We carry out a wide range of projects for a variety of private, public sector and retail clients.
Due to exciting growth plans, new client wins and improvements to our internal systems we are looking for a new Helpdesk Administrator to join our team in our Belfast Office.
The successful candidate will be able to work independently and as part of a team, have excellent problem-solving skills, and be able to handle multiple tasks at once.
Salary: Negotiable depending on experience
The ideal candidate will have experience in a property maintenance or related environment, and will have a good office experience with the ability to multi task as part of a small team.
Strong admin and IT abilities are essential together with a confident & professional approach.
Job Role:
- Scheduling direct labour and subcontractors as required to ensure timely completion of tasks.
- Providing full administrative support and duties for the team
- Logging planned, reactive and quotation calls on database
- Completion of daily job update reports to ensure all works completed on schedule/ uplifts/ follow on requests completed as required
- Monitoring of jobs status to ensure KPIs are met
- Collation and completion of engineers paperwork, and inputting timesheet hours on database
- Create word documents, spreadsheets or reports to management requirements
- Creation and updating of client and management reports on a daily/ weekly/ basis as required
- Management of sub-contractor base including issuing jobs, contacting for job updates, checking and completion of paperwork.
- Assist managers with the production of project specific documentation to ensure deadlines are met.
- Creation of submissions and invoices, in agreement with client specific requirements
- Logging of Jobs, Preventative Planned Maintenance and Reactive
- Any other duties as deemed appropriate.
Key Competencies:
- Highly organised with meticulous attention to detail
- An excellent telephone manner and interpersonal skills to deal with a wide variety of people and clients
- Excellent written and oral communication skills ensuring an excellent standard of customer service is provided and maintained to clients
- Ability to analyse figures with good arithmetical skills
- The ability to work independently and with minimal supervision
- The ability to multi-task, prioritise and remain calm under pressure
- Excellent IT skills, and proficient with MS Office Word, Excel, Outlook
Experience Required:
- 2 years in office experience in a similar environment.
- Ideally previous experience in a property maintenance or related area (although not essential)
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
Ability to commute/relocate:
- Belfast BT5 5GH: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Helpdesk: 2 years (preferred)
- Customer service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Helpdesk Administrator employer: Totalis Solutions Ltd
Contact Detail:
Totalis Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with common helpdesk software and scheduling tools. Being able to demonstrate your knowledge of these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your call handling skills. Since you'll be the first point of contact, showing that you can handle calls professionally and efficiently will be crucial in impressing the hiring team.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or projects in a fast-paced environment. This will highlight your organisational skills and ability to thrive under pressure.
✨Tip Number 4
Research Totalis Solutions and their services. Understanding their business model and values will allow you to tailor your responses in the interview and show genuine interest in the role.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in helpdesk or scheduling environments. Emphasise your proficiency in Microsoft Office and any specific achievements that demonstrate your organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Explain how your skills and experiences make you a perfect fit for the Helpdesk Administrator role at Totalis Solutions.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients and team members in previous roles. Highlight any experience you have in handling queries or complaints professionally.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Totalis Solutions Ltd
✨Showcase Your Organisational Skills
As a Helpdesk Administrator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully handled scheduling or administrative duties, highlighting how you prioritised tasks and maintained accuracy.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is crucial for this role, brush up on your skills, especially in Word and Excel. Be ready to discuss how you've used these tools in previous roles, perhaps by preparing reports or managing data.
✨Prepare for Call Handling Scenarios
Expect to be asked about how you would handle incoming service enquiries. Think of scenarios where you had to log requests or communicate effectively with clients and engineers. Practising these responses can help you feel more confident during the interview.
✨Demonstrate Your Customer Service Skills
Strong communication and customer service skills are essential for this position. Be prepared to share examples of how you've built relationships with clients or resolved complaints in a professional manner, showcasing your ability to act as a liaison between clients and engineers.
