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- Tasks: Support our team by managing schedules, logging calls, and ensuring tasks are completed on time.
- Company: Join TOTALIS, a leading provider in Construction and Facilities Management across the UK.
- Benefits: Enjoy a competitive salary, company events, pension scheme, and free parking.
- Why this job: Be part of a growing team and make a real difference in project management.
- Qualifications: 2 years of office experience and strong IT skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 26000 - 36400 £ per year.
At TOTALIS we are a Construction, Fit Out and Facilities Management provider with offices across the UK. We carry out a wide range of projects for a variety of private, public sector and retail clients. Due to exciting growth plans, new client wins and improvements to our internal systems we are looking for a new Helpdesk Administrator to join our team in our Belfast Office.
The successful candidate will be able to work independently and as part of a team, have excellent problem-solving skills, and be able to handle multiple tasks at once.
The ideal candidate will have experience in a property maintenance or related environment, and will have good office experience with the ability to multi-task as part of a small team. Strong admin and IT abilities are essential together with a confident & professional approach.
Job Role:- Scheduling direct labour and subcontractors as required to ensure timely completion of tasks.
- Providing full administrative support and duties for the team.
- Logging planned, reactive and quotation calls on database.
- Completion of daily job update reports to ensure all works completed on schedule/ uplifts/ follow on requests completed as required.
- Monitoring of jobs status to ensure KPIs are met.
- Collation and completion of engineers paperwork, and inputting timesheet hours on database.
- Create word documents, spreadsheets or reports to management requirements.
- Creation and updating of client and management reports on a daily/ weekly/ basis as required.
- Management of sub-contractor base including issuing jobs, contacting for job updates, checking and completion of paperwork.
- Assist managers with the production of project specific documentation to ensure deadlines are met.
- Creation of submissions and invoices, in agreement with client specific requirements.
- Logging of Jobs, Preventative Planned Maintenance and Reactive.
- Any other duties as deemed appropriate.
- Highly organised with meticulous attention to detail.
- An excellent telephone manner and interpersonal skills to deal with a wide variety of people and clients.
- Excellent written and oral communication skills ensuring an excellent standard of customer service is provided and maintained to clients.
- Ability to analyse figures with good arithmetical skills.
- The ability to work independently and with minimal supervision.
- The ability to multi-task, prioritise and remain calm under pressure.
- Excellent IT skills, and proficient with MS Office Word, Excel, Outlook.
- 2 years in office experience in a similar environment.
- Ideally previous experience in a property maintenance or related area (although not essential).
Pay: £26,000.00 per year
Benefits: Company events, Company pension, Free parking
Ability to commute/relocate: Belfast BT5 5GH: reliably commute or plan to relocate before starting work (required)
Education: GCSE or equivalent (preferred)
Experience: Helpdesk: 2 years (preferred), Customer service: 2 years (preferred)
Work authorisation: United Kingdom (required)
Work Location: In person
Helpdesk Administrator in Derry employer: Totalis Solutions Ltd
Contact Detail:
Totalis Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Derry
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Helpdesk Administrator role at TOTALIS. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research TOTALIS and understand their projects and values. Be ready to discuss how your skills in problem-solving and multitasking can help them achieve their goals. Confidence is key!
✨Tip Number 3
Show off your tech skills! Since the role requires strong IT abilities, be prepared to demonstrate your proficiency with MS Office during interviews. Maybe even bring along a sample report or spreadsheet you've created to showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TOTALIS team. Don’t miss out on this opportunity!
We think you need these skills to ace Helpdesk Administrator in Derry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your relevant experience in property maintenance or office environments, and don’t forget to showcase your admin and IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your problem-solving skills and ability to multitask, as these are key for us at TOTALIS. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since excellent written and oral communication is crucial for this position, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Totalis Solutions Ltd
✨Know the Company Inside Out
Before your interview, take some time to research TOTALIS. Understand their projects, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Multi-Tasking Skills
Since the Helpdesk Administrator role requires juggling multiple tasks, prepare examples from your past experience where you successfully managed several responsibilities at once. Be ready to discuss how you prioritised tasks and maintained organisation under pressure.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges in a previous role and how you resolved them. Highlight your analytical skills and ability to think on your feet, as these are crucial for the position.
✨Prepare for Technical Questions
Brush up on your IT skills, especially with MS Office applications like Word and Excel. Be prepared to discuss how you've used these tools in your previous roles, and maybe even bring along a sample report or document you've created to showcase your proficiency.
