Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support sales by managing queries, processing orders, and resolving disputes in the aviation sector.
- Company: Join a dynamic company focused on aviation, committed to customer satisfaction and innovation.
- Benefits: Enjoy private healthcare, enhanced pension contributions, gym discounts, and more perks!
- Why this job: Be part of a culture that values problem-solving and teamwork while making a real impact.
- Qualifications: Experience in B2B markets and SAP knowledge is a plus; attention to detail is essential.
- Other info: We celebrate diversity and inclusion, ensuring everyone has equal opportunities to thrive.
The predicted salary is between 28800 - 48000 £ per year.
Job Responsibilities
- Managing and prioritising queries with prompt acknowledgement and resolution
- Working closely with Logistics and haulier to organise and optimize deliveries of products
- Responsible for entering sales orders and confirmations in SAP
- Raising credit & debit notes
- Goods receipts and invoices processing
- Issuing weekly & monthly pricing working closely with Area Business Manager
- Daily refueling uploads
- Dispute resolution with close communication with the Head Office Team
- Month-end reconciliation
- Consignment locations invoicing
- Processing suppliers’ invoices
- Complaints Management
- Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction
- Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
- In line with company’s roadmap, embrace ‘right the first time’ culture
Qualifications/Experience Required
- SAP working knowledge of order to cash and purchase to pay is a distinct advantage
- Customer focus with previous experience of B2B markets
- Problem solver – interaction with external and internal stakeholders to resolve issues and provide solutions
- Ability to analyze data, identify trends and improve overall service
- Experience in Aviation business would be a benefit but not essential
- Attention to detail
Benefits
- Private Healthcare
- Enhanced Pension Contribution
- Employment Assistance Program
- Cycle to work scheme
- Gym Discounts
- And much more!
Diversity and Inclusion
One of our values is to have respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to success, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.
Contact Detail:
TotalEnergies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisor - Aviation
✨Tip Number 1
Familiarise yourself with SAP, especially the order to cash and purchase to pay processes. This knowledge will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, particularly in a B2B context. Being able to showcase your experience in resolving disputes and managing complaints will be crucial in this role.
✨Tip Number 3
Network within the aviation industry, if possible. Engaging with professionals in this field can provide insights and connections that may give you an edge during the hiring process.
✨Tip Number 4
Prepare to discuss how you analyse data and identify trends. Being able to articulate your problem-solving approach and how it has led to improved service will resonate well with the hiring team.
We think you need these skills to ace Sales Support Advisor - Aviation
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Sales Support Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in sales support, particularly in B2B markets or the aviation industry. Use specific examples to demonstrate your problem-solving skills and customer focus.
Showcase Technical Skills: Mention your familiarity with SAP and Salesforce, as these are crucial for the role. If you have experience with data analysis or invoicing processes, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also expresses your enthusiasm for the role and the company. Make sure to convey how you can contribute to their goal of achieving 100% customer satisfaction.
How to prepare for a job interview at TotalEnergies
✨Showcase Your Customer Focus
Make sure to highlight your previous experience in B2B markets and how you've successfully managed customer queries. Be ready to share specific examples of how you've resolved issues and improved customer satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to interact with both internal and external stakeholders to resolve problems. Think of examples that showcase your ability to analyse data and identify trends to provide effective solutions.
✨Familiarise Yourself with SAP
Since SAP knowledge is a distinct advantage for this role, brush up on your understanding of the order to cash and purchase to pay processes. If you have any relevant experience, be sure to mention it during the interview.
✨Embrace the Company Culture
Research the company's values, especially their commitment to diversity and inclusion. Be prepared to discuss how you can contribute to creating an inclusive environment and how you align with their 'right the first time' culture.
