At a Glance
- Tasks: Support sales by managing customer queries and processing orders efficiently.
- Company: Join a diverse team at a leading energy company committed to inclusion.
- Benefits: Enjoy enhanced pension contributions, cycle to work scheme, and more perks.
- Other info: Opportunity for personal growth in a supportive and dynamic environment.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Experience in customer service or sales support with strong IT and communication skills.
The predicted salary is between 25000 - 30000 £ per year.
- Responsible for entering SFL orders for UK and Imported products
- First point of contact for customer queries during the order to cash process (transport, delivery, pricing & invoicing)
- Liaise with depots & customs agents for import and export paperwork preparation
- Raise credits & debits on SAP in line with requests from Business Managers
- Month end reconciliation invoicing and goods receipts
- Orders confirmation in SAP to allow invoice generation.
- Process Total Energies Fluids invoices.
- Manage certificates of analysis
- KPI & Customer Complaints Management
- Key Skills & Experience Required
Good level of IT literacy, good prioritization & organization skills, good communication skills, problem solving ability, high customer care orientation, ability to work under own initiative with minimal supervision and attention to detail.
12 to 18 months’ experience in Customer Service or Sales Support.
- Enhanced Pension Contribution
- Employment Assistance Program
- Cycle to work scheme
• And much more!
- Diversity and Inclusion
- One of our values is to have respect for each other.
Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to success, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.
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