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- Tasks: Help customers with membership cards, invoices, and technical issues while improving processes.
- Company: Join a dynamic team at TotalEnergies focused on customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a difference in customer service and grow your career in a leading company.
- Qualifications: 3 years of customer service experience and strong communication skills required.
- Other info: Opportunity to train new staff and contribute to continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Activities:
- Issuing and sending new membership cards to customers
- Following-up of outstanding invoices; ensuring correct payment details are reflected in the system
- Processing manual application of vouchers on customer accounts
- Dealing with increasing customer claims and technical issues post-migration onto TotalEnergies systems
- Treating and resolving tickets created by Customer Relation Centre (including Level 1 tickets rating)
- Identifying and preparing credit notes for approval
- Calling customers to finalise subscriptions or promptly address their queries
- Assisting Customer Service Team with increased workload post migration to new systems (testing new features)
- Assisting in development of documented procedures with a view towards continual improvement
- Carry out reporting and analytics to present during meetings with management
- Assisting with the training of new staff
- Raising Quotes, POs and Receipts in MBC
Qualifications/Experience Required:
- Strong Customer Service and Sales knowledge with minimum 3 years' experience in similar positions
- Clear and concise communication skills, ability to communicate at all levels both internally and with customers
- Strong organizational skills, ability to multi-task, detail oriented
- Takes opportunities to improve performance and processes as required
- Confident, thorough and collaborative
- Aptitude to work independently
- IT/Microsoft Office proficient (Outlook, Word, Excel, Powerpoint...)
Customer Service Advisor - FTC 1 year in London employer: TotalEnergies
Contact Detail:
TotalEnergies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - FTC 1 year in London
✨Tip Number 1
Get to know the company! Research TotalEnergies and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires clear and concise communication, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts better.
✨Tip Number 3
Be proactive! If you notice any gaps in your experience related to the job description, take the initiative to learn those skills. Whether it's brushing up on Microsoft Office or understanding customer service analytics, showing that you're willing to grow can set you apart.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through StudySmarter. This way, we can keep track of your progress and ensure you get the attention you deserve.
We think you need these skills to ace Customer Service Advisor - FTC 1 year in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially in customer service and sales, so we can see how you fit right into our team.
Show Off Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your ability to convey information effectively. Keep it concise and professional, but let your personality shine through!
Highlight Your Organisational Skills: We love a candidate who can juggle multiple tasks! Share examples of how you've managed workloads or improved processes in previous roles. This will show us you're ready to tackle the challenges post-migration.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at TotalEnergies
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Be ready to discuss your previous experiences and how they relate to the role. Think about specific examples where you've resolved issues or improved processes, as this will show your expertise.
✨Communicate Clearly
Since clear communication is key in this role, practice articulating your thoughts. You might want to prepare answers to common interview questions and rehearse them. This will help you convey your ideas effectively during the interview.
✨Show Off Your Organisational Skills
Be prepared to demonstrate your organisational skills. You could mention how you manage multiple tasks or handle a busy workload. Consider sharing a time when you successfully juggled various responsibilities, especially in a customer service context.
✨Embrace Continuous Improvement
This role involves improving processes, so think about how you've contributed to enhancements in your past jobs. Be ready to discuss any initiatives you've taken to streamline operations or improve customer satisfaction, as this will highlight your proactive approach.
