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- Tasks: Support sales teams by preparing reports and handling customer calls.
- Company: Join TotalEnergies, a leader in the oil and gas industry.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Why this job: Be part of a team that drives success and builds strong customer relationships.
- Qualifications: Intermediate Excel skills and strong communication abilities required.
- Other info: Diversity and individual development are core values at TotalEnergies.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Front Office Sales Support Administrator role at TotalEnergies.
Contexte et environnement: As a Front Office Sales Support Administrator, you will work closely with our National Account Managers and Sales Relationship Managers to grow and service an expanding portfolio with our key customers. You\\\’ll be preparing reports for Account Managers, handle customer calls and generally assist in the smooth running of the Operations team function. This role is offered as a 12-month fixed term opportunity.
Responsibilities
- Prepare reports for Account Managers and handle customer calls; assist in the smooth running of the Operations team function.
- Process gas and electricity tenders (and related) information in accordance with guidelines and SLA\\u2019s.
- Work closely with other Support teams to ensure Gas and Power confirmations are completed within industry standards.
- Work to KPIs to ensure tenders meet their deadlines.
- Maintain relationships between Sales and other TGP departments.
- Data validation, ensuring data is cleansed before entering into in-house systems with attention to detail.
- Process gas and electricity acceptances, including loading, pricing and scanning in accordance with guidelines and SLAs.
- Provide general & bespoke administrative support to the sales team and direct customers.
- Manage credit checks for the sales team, in accordance with SLA\\u2019s.
- Liaise daily by telephone with customers, consultants & Account Managers and assist with queries and enquiries.
- Update and maintain logs and sending reports to customers as requested.
- Manage any reports required and complete in the specified SLA.
Qualifications
- Excel experience – intermediate level
- Good administrative & IT skills
- Strong communication and interpersonal skills
- Strong attention to detail
- Commitment to quality
Additional information
TotalEnergies values diversity, promotes individual development and offers equal employment opportunities to all candidates.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Oil and Gas
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Front Office Sales Support Administrator employer: TotalEnergies
Contact Detail:
TotalEnergies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Sales Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at TotalEnergies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to sales support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your Excel skills! If you get the chance, bring examples of reports or data you've worked on. This will demonstrate your attention to detail and ability to handle administrative tasks effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at TotalEnergies.
We think you need these skills to ace Front Office Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front Office Sales Support Administrator role. Highlight your relevant experience, especially in administrative tasks and customer service, to show us you’re the perfect fit!
Show Off Your Excel Skills: Since Excel experience is a must-have, don’t forget to mention any specific projects or tasks where you’ve used it. We want to see how you can handle data validation and reporting like a pro!
Communicate Clearly: Strong communication skills are key for this role. In your application, use clear and concise language to demonstrate your ability to liaise with customers and team members effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our amazing team!
How to prepare for a job interview at TotalEnergies
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front Office Sales Support Administrator. Familiarise yourself with tasks like preparing reports, handling customer calls, and processing tenders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Brush Up on Excel Skills
Since the job requires intermediate Excel skills, it’s a good idea to practice using functions, creating reports, and managing data. You might even want to prepare a few examples of how you've used Excel in past roles to discuss during the interview. This will showcase your technical abilities and readiness for the position.
✨Prepare for Customer Interaction Scenarios
Given that you'll be liaising with customers and Account Managers, think about potential scenarios you might face. Prepare answers for questions like how you would handle a difficult customer call or how you would ensure smooth communication between departments. This will highlight your strong communication and interpersonal skills.
✨Showcase Your Attention to Detail
Attention to detail is crucial for this role, especially when it comes to data validation and report preparation. Be ready to share examples from your previous experiences where your attention to detail made a difference. This will reassure the interviewers that you can maintain high-quality standards in your work.