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For Companies At a Glance
- Tasks: Deliver top-notch customer support and manage accounts with precision.
- Company: Join a dynamic team focused on exceptional service and customer satisfaction.
- Benefits: Enjoy a one-year fixed-term contract with potential for growth and development.
- Why this job: Be part of a vibrant culture that values teamwork and customer impact.
- Qualifications: 2 years in customer service, strong Excel skills, and CRM experience required.
- Other info: Opportunity to enhance your skills in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Job Activities
- Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departments.
- Answer direct calls from customers in a prescribed timeframe and deliver service and support for the customer.
- Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites.
- Provide existing and prospective customers with price information on request.
- Process applications/accounts for customers.
- Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel.
- Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s.
- Help to maintain customer accounts in CRM (Salsa).
- Call existing customers to secure orders to meet or exceed required targets.
- Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
- Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO.
- Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints.
- Raise credit/debit notes as directed.
Candidate Profile
- 2 years’ experience in an office-based customer service role.
- Confident using the full Microsoft package (Excel is essential).
- Experience using CRM systems.
- Good attention to detail and communication skills.
Customer Service Advisor - FTC 1 year employer: TotalEnergies
Contact Detail:
TotalEnergies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - FTC 1 year
✨Tip Number 1
Familiarise yourself with the CRM system mentioned in the job description, Salsa. If you have experience with similar systems, be ready to discuss how you can quickly adapt and leverage your skills to manage customer accounts effectively.
✨Tip Number 2
Brush up on your Excel skills, especially if you’re not using it regularly. Being able to analyse data and create reports will be crucial for monitoring customer service KPIs and managing aged debt.
✨Tip Number 3
Prepare examples from your previous roles where you successfully handled customer complaints or secured orders. This will demonstrate your problem-solving abilities and your commitment to excellent customer service.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Advisor - FTC 1 year
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, particularly any roles where you've liaised with customers and third-party suppliers. Emphasise your proficiency with Microsoft Excel and CRM systems.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about customer service and how your previous experience aligns with the job activities listed. Mention specific examples of how you've successfully handled customer complaints or secured orders.
Highlight Key Skills: Clearly outline your skills that match the job requirements, such as attention to detail, communication skills, and your ability to analyse data. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at TotalEnergies
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer issues or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is essential, make sure you understand how they work. If you've used a specific system before, be ready to explain how you utilised it to manage customer accounts and improve service delivery.
✨Demonstrate Your Attention to Detail
In customer service, attention to detail is crucial. Prepare to give examples of how your meticulous nature has helped you avoid mistakes or catch important details that others might miss, especially when processing applications or handling complaints.
✨Prepare for Role-Playing Scenarios
You may be asked to participate in role-playing exercises during the interview. Practice common customer service scenarios, such as handling complaints or providing product information, to showcase your communication skills and problem-solving abilities.
