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For Companies At a Glance
- Tasks: Provide top-notch customer support and manage accounts effectively.
- Company: Join a dynamic team focused on delivering exceptional service.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Be part of a culture that values customer satisfaction and teamwork.
- Qualifications: 2 years in customer service, strong Excel skills, and CRM experience required.
- Other info: This is a fixed-term contract for one year with growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Job Activities
- Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departments.
- Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer.
- Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites.
- Providing existing and prospective customers with price information on request.
- Process applications/accounts for Customers.
- Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel.
- Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s.
- Help to maintain customer accounts in CRM (Salsa).
- Calling existing customers to secure orders to meet or exceed required targets.
- Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
- Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO.
- Record and gather information in relation to customer complaints ensuring all information is correctly logged.
- Assist in investigations to close out complaints.
- Raise credit/debit notes as directed.
Candidate Profile
- 2 years’ experience in office-based customer service role.
- Confident using full Microsoft package (Excel is essential).
- Experience using CRM systems.
- Good attention to detail and communication skills.
Customer Service Advisor (FTC 1 year) employer: TotalEnergies
Contact Detail:
TotalEnergies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (FTC 1 year)
✨Tip Number 1
Familiarise yourself with CRM systems, especially Salsa, as this role requires you to maintain customer accounts. If you have experience with similar systems, be ready to discuss how you can quickly adapt and contribute.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as they are essential for this position. Consider preparing examples of how you've used Excel in previous roles to analyse data or manage customer information.
✨Tip Number 3
Prepare to demonstrate your customer service experience by thinking of specific situations where you successfully resolved complaints or exceeded customer expectations. This will show your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Understand the importance of KPIs in customer service roles. Be ready to discuss how you have previously met or exceeded targets, and think about how you can apply that knowledge to help us achieve our channel strategy.
We think you need these skills to ace Customer Service Advisor (FTC 1 year)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2 years of experience in an office-based customer service role. Provide specific examples of how you've successfully handled customer inquiries and complaints, as well as your familiarity with CRM systems.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Excel and any other relevant software. Detail your attention to detail and communication skills, as these are crucial for the role. Use concrete examples to demonstrate these abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the Customer Service Advisor role. Address how you can contribute to achieving the company's customer service goals and KPIs.
How to prepare for a job interview at TotalEnergies
✨Know Your Customer Service Basics
Brush up on your customer service principles and practices. Be ready to discuss how you would handle various customer scenarios, as this role heavily relies on providing excellent support and resolving issues efficiently.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is essential, make sure you understand how they work. If possible, review the specific CRM mentioned in the job description (Salsa) and be prepared to discuss your experience with similar systems.
✨Demonstrate Your Attention to Detail
This role requires good attention to detail, so be prepared to give examples of how you've successfully managed tasks that required precision. Highlight any experiences where your attention to detail made a significant difference in customer satisfaction.
✨Prepare for KPI Discussions
Understand what KPIs are relevant to customer service roles and be ready to discuss how you have met or exceeded targets in previous positions. This will show your potential employer that you are results-driven and understand the importance of performance metrics.
