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- Tasks: Manage customer queries and optimise product deliveries in a dynamic aviation environment.
- Company: Join a leading company in the aviation sector focused on innovation and customer satisfaction.
- Benefits: Enjoy private healthcare, gym discounts, and a cycle to work scheme among other perks.
- Why this job: Be part of a culture that values problem-solving and customer focus while making a real impact.
- Qualifications: Experience in B2B markets and SAP knowledge is a plus; attention to detail is essential.
- Other info: We celebrate diversity and inclusion, ensuring everyone has equal opportunities for success.
The predicted salary is between 28800 - 43200 £ per year.
Job Responsibilities
- General Aviation
- Managing and prioritising queries with prompt acknowledgement and resolution
- Working closely with Logistics and haulier to organise and optimize deliveries of products
- Responsible for entering sales orders and confirmations in SAP
- Raising credit & debit notes
- Goods receipts and invoices processing
- Issuing weekly & monthly pricing working closely with Area Business Manager
- Daily refueling uploads
- Dispute resolution with close communication with the Head Office Team
- Month-end reconciliation
- Consignment locations invoicing
- Processing suppliers’ invoices
- Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.
- Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
- In line with company’s roadmap, embrace ‘right the first time’ culture
Qualifications/Experience Required
- SAP working knowledge of order to cash and purchase to pay is a distinct advantage.
- Customer focus with previous experience of B2B markets
- Problem solver – interaction with external and internal stakeholders to resolve issues and provide solutions
- Ability to analyze data, identify trends and improve overall service
- Experience in Aviation business would be a benefit but not essential
- Attention to detail
Benefits
- Private Healthcare
- Enhanced Pension Contribution
- Employment Assistance Program
- Cycle to work scheme
- Gym Discounts
- And much more!
Diversity and Inclusion
One of our values is to have respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to success, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.
Customer Service Advisor - Aviation employer: TotalEnergies
Contact Detail:
TotalEnergies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Aviation
✨Tip Number 1
Familiarise yourself with SAP, especially the order to cash and purchase to pay processes. This knowledge will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, particularly in a B2B context. Be prepared to discuss specific examples of how you've resolved customer issues in the past, as this will show your problem-solving abilities.
✨Tip Number 3
Understand the aviation industry basics, even if you don't have direct experience. Showing that you’ve done your homework about the sector can impress the hiring team and indicate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss how you can contribute to a 'right the first time' culture. Think of examples where attention to detail has led to successful outcomes in your previous roles, as this aligns with the company's values.
We think you need these skills to ace Customer Service Advisor - Aviation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in B2B markets. Emphasise any previous roles where you managed queries or resolved disputes, as these are key responsibilities for the Customer Service Advisor position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the aviation industry and how your skills align with the job requirements. Mention your problem-solving abilities and any experience with SAP or Salesforce, as these are advantageous for the role.
Showcase Attention to Detail: Provide examples in your application that demonstrate your attention to detail, especially in tasks like data analysis or invoice processing. This will show that you understand the importance of accuracy in the role.
Highlight Team Collaboration: Since the role involves working closely with logistics and other teams, include examples of how you've successfully collaborated with others in past positions. This will illustrate your ability to work effectively within a team environment.
How to prepare for a job interview at TotalEnergies
✨Know Your SAP Basics
Since the role requires SAP knowledge, brush up on your understanding of order to cash and purchase to pay processes. Be prepared to discuss how you've used SAP in previous roles or how you would approach learning it quickly.
✨Demonstrate Customer Focus
Highlight your experience in B2B customer service. Share specific examples of how you've resolved customer issues and improved satisfaction. This will show that you understand the importance of customer relationships in the aviation sector.
✨Showcase Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved disputes or issues with stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Embrace the Company Culture
Familiarise yourself with the company's values, especially their commitment to diversity and inclusion. Be ready to discuss how you can contribute to a respectful and inclusive workplace, aligning with their 'right the first time' culture.
