Customer Service Advisor - Aviation

Slough Full-Time No home office possible

Job Responsibilities

General Aviation

Managing and prioritising queries with prompt acknowledgement and resolution
Working closely with Logistics and haulier to organise and optimize deliveries of products
Responsible for entering sales orders and confirmations in SAP
Raising credit & debit notes
Goods receipts and invoices processing
Issuing weekly & monthly pricing working closely with Area Business Manager

International Aviation

Month-end reconciliation

Complaints Management

Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.

Others

Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
In line with company’s roadmap, embrace ‘right the first time’ culture

Qualifications/Experience Required

SAP working knowledge of order to cash and purchase to pay is a distinct advantage.
Customer focus with previous experience of B2B markets
Problem solver – interaction with external and internal stakeholders to resolve issues and provide solutions
Ability to analyze data, identify trends and improve overall service
Experience in Aviation business would be a benefit but not essential
Attention to detail

Benefits

Diversity and Inclusion

One of our values is to have respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to success, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.

Contact Detail:

TotalEnergies Recruiting Team