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- Tasks: Manage customer queries and optimise product deliveries in a dynamic aviation environment.
- Company: Join a forward-thinking company committed to diversity and inclusion in the aviation sector.
- Benefits: Enjoy private healthcare, gym discounts, and a cycle to work scheme among other perks.
- Why this job: Be part of a culture that values problem-solving and customer satisfaction while making an impact.
- Qualifications: Customer-focused with experience in B2B; SAP knowledge is a plus but not essential.
- Other info: Embrace a 'right the first time' culture and contribute to monthly business reviews.
The predicted salary is between 27000 - 45000 £ per year.
Job Responsibilities
- Managing and prioritising queries with prompt acknowledgement and resolution
- Working closely with Logistics and haulier to organise and optimise deliveries of products
- Responsible for entering sales orders and confirmations in SAP
- Raising credit & debit notes
- Goods receipts and invoices processing
- Issuing weekly & monthly pricing working closely with Area Business Manager
- Daily refueling uploads
- Dispute resolution with close communication with the Head Office Team
- Month-end reconciliation
- Consignment locations invoicing
- Processing suppliers’ invoices
- Complaints Management
- Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction
- Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
- In line with company’s roadmap, embrace ‘right the first time’ culture
Qualifications/Experience Required
- SAP working knowledge of order to cash and purchase to pay is a distinct advantage
- Customer focus with previous experience of B2B markets
- Problem solver – interaction with external and internal stakeholders to resolve issues and provide solutions
- Ability to analyze data, identify trends and improve overall service
- Experience in Aviation business would be a benefit but not essential
- Attention to detail
Benefits
- Private Healthcare
- Enhanced Pension Contribution
- Employment Assistance Program
- Cycle to work scheme
- Gym Discounts
- And much more!
Diversity and Inclusion
One of our values is to have respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to success, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.
Customer Service Advisor - Aviation employer: TotalEnergies
Contact Detail:
TotalEnergies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Aviation
✨Tip Number 1
Familiarise yourself with SAP, especially the order to cash and purchase to pay processes. This knowledge will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, particularly in a B2B context. Be prepared to discuss specific examples of how you've resolved disputes or improved customer satisfaction in previous roles.
✨Tip Number 3
Research the aviation industry and its unique challenges. Understanding the sector will allow you to speak confidently about how you can contribute to the team and handle industry-specific queries.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used data to identify trends and improve service in past positions. This will show that you can contribute to the monthly dashboard and overall service enhancement.
We think you need these skills to ace Customer Service Advisor - Aviation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in B2B markets. Emphasise any previous roles where you managed queries or resolved disputes, as these are key responsibilities for the Customer Service Advisor position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the aviation industry and how your skills align with the job requirements. Mention your problem-solving abilities and any experience with SAP or data analysis, as these are distinct advantages for this role.
Showcase Relevant Skills: When filling out your application, ensure you highlight your customer focus and attention to detail. Provide examples of how you've successfully resolved issues in past roles, as this will demonstrate your capability to achieve 100% resolution and customer satisfaction.
Research the Company Culture: Familiarise yourself with the company's values, especially their commitment to diversity and inclusion. Reflect this understanding in your application by mentioning how you can contribute to creating an inclusive environment within the team.
How to prepare for a job interview at TotalEnergies
✨Know Your SAP Basics
Since the role requires SAP knowledge, brush up on your understanding of order to cash and purchase to pay processes. Be ready to discuss how you've used SAP in previous roles or how you would approach learning it quickly.
✨Demonstrate Customer Focus
Prepare examples from your past experiences that showcase your customer service skills, especially in B2B environments. Highlight situations where you resolved issues effectively and ensured customer satisfaction.
✨Showcase Problem-Solving Skills
Think of specific instances where you successfully solved problems, particularly those involving multiple stakeholders. Be ready to explain your thought process and how you achieved a resolution.
✨Embrace the Company Culture
Familiarise yourself with the company's values, especially their commitment to diversity and inclusion. Be prepared to discuss how you can contribute to creating an inclusive environment and align with their 'right the first time' culture.
