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- Tasks: Help customers with membership cards, invoices, and technical issues while improving processes.
- Company: Join a dynamic team at TotalEnergies focused on customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a difference in customer service and grow your career in a thriving company.
- Qualifications: 3 years of customer service experience and strong communication skills required.
- Other info: Opportunity to train new staff and contribute to continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Activities:
- Issuing and sending new membership cards to customers
- Following-up of outstanding invoices; ensuring correct payment details are reflected in the system
- Processing manual application of vouchers on customer accounts
- Dealing with increasing customer claims and technical issues post-migration onto TotalEnergies systems
- Treating and resolving tickets created by Customer Relation Centre (including Level 1 tickets rating)
- Identifying and preparing credit notes for approval
- Calling customers to finalise subscriptions or promptly address their queries
- Assisting Customer Service Team with increased workload post migration to new systems (testing new features)
- Assisting in development of documented procedures with a view towards continual improvement
- Carrying out reporting and analytics to present during meetings with management
- Assisting with the training of new staff
- Raising Quotes, POs and Receipts in MBC
Qualifications/Experience Required:
- Strong Customer Service and Sales knowledge with minimum 3 years’ experience in similar positions
- Clear and concise communication skills, ability to communicate at all levels both internally and with customers
- Strong organizational skills, ability to multi-task, detail oriented
- Takes opportunities to improve performance and processes as required
- Confident, thorough and collaborative
- Aptitude to work independently
- IT/Microsoft Office proficient (Outlook, Word, Excel, PowerPoint)
Customer Service Advisor - FTC 1 year in City of London employer: TotalEnergies
Contact Detail:
TotalEnergies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - FTC 1 year in City of London
✨Tip Number 1
Get to know the company inside out! Research TotalEnergies and understand their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires clear and concise communication, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts better during interviews.
✨Tip Number 3
Show off your organisational skills! Prepare a list of your past experiences where you successfully managed multiple tasks or resolved customer issues. Be ready to share these examples during your interview to demonstrate your ability to multi-task effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at TotalEnergies.
We think you need these skills to ace Customer Service Advisor - FTC 1 year in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements that show you can handle the tasks listed.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Service Advisor role. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our team.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application is well-written and free of errors. Use concise language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the position and our company.
How to prepare for a job interview at TotalEnergies
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Be ready to discuss your previous experiences, especially how you've handled customer claims and technical issues. Think of specific examples that showcase your problem-solving skills and ability to communicate effectively.
✨Show Off Your Organisational Skills
Since the role requires strong organisational skills, prepare to talk about how you manage multiple tasks. You could share a time when you successfully juggled various responsibilities, like processing invoices while assisting customers. This will demonstrate your ability to stay detail-oriented under pressure.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so expect questions about working with others. Think of instances where you assisted your team or trained new staff. Highlight your collaborative spirit and how you contribute to a positive team environment.
✨Prepare for Reporting and Analytics
Since you'll be carrying out reporting and analytics, it’s a good idea to familiarise yourself with any relevant tools or software. Be prepared to discuss how you've used data to improve processes or present findings in meetings. This shows you're proactive and results-driven.
