Billing Performance Manager

2 days ago Be among the first 25 applicants

This range is provided by TotalEnergies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from TotalEnergies

We have an exciting opportunity for a Billing Performance Manager on an 18-month contract.

Why Apply

Strategic Impact:

This role supports the delivery of over £6 billion in customer billing across 280,000+ sites. You’ll be directly influencing the accuracy, timeliness, and quality of the company’s end product—its invoices.

You’ll lead a team of 5 onshore and oversight of up to 40 offshore colleagues, giving you the chance to shape team culture, performance, and development across geographies.

You’ll be empowered to challenge the norm, using insight and data to drive continuous improvement in systems, processes, and service delivery. Your ideas will directly feed into cost-benefit proposals and strategic decisions.

Bonus: Up to 22%

Location: KT20 6RP

Working Pattern: 3 days a week in the office and 2 day at home

About the Office:

Based at the Kingswood Field office KT20 6RP (Tadworth), a 28-acre office campus site set in the Surrey countryside with Trail walks. You will enjoy a modern vibrant and friendly working environment. We have an onsite restaurant and café with a wide range of options available, and coffee shop. There is a state-of-the-art on-site onsite gym run by Nuffield, with classes on set days in the mornings, at lunch and after work hours.

We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you’ve made the most of the Cycle-to-Work scheme), or if you will use public transport we have a private shuttle bus service that regularly runs between train station and the office at peak times.

TotalEnergies Gas & Power is one of the leading energy suppliers to industrial, commercial, and business customers within the UK.

It’s an exciting time to join TotalEnergies as we continue to expand the business to become a leading international player in renewable energies. There is a commitment to net-zero and an aim to become one of the world’s largest renewable energy companies by the end of this decade.

What it’s like to work for us:

It\’s our people that make TotalEnergies an incredible place to work. You will have the opportunity be part of dynamic marketing team. We will support growth and career development by providing opportunities to learn new skills and to work with a range of experienced professionals across different functions.

The successful candidate will be responsible for:

• Management of billing delivery and optimisation of the E2E billing processes to minimise unbilled and deliver accurate & timely invoicing. This includes managing the monthly billing cycle for the business to ensure batch capacity concerns are addressed/avoided and also all associated billing queries
• Deliver core billing KPI’s such as unbilled, cancel and re-bill, speed of billing and query management
• Direct responsibility for offshore billing resource. Establishing and maintaining working practices, processes & procedures, and monitor performance through KPIs and agreed quality assurance measures
• Continually review available offshore and onshore resource and how to drive overall FTE benefits whilst improving the quality of the invoicing issued to our customers with a specific focus on billing exception management and oversight
• Oversee the management of all Customer Service Gas & Power Marval requests and escalations. Ensure major risks are appropriately captured and resolved without impacting key business KPIs & commercial position
• Ensure reoccurring/significant issues are identified and systems/process solutions being raised via the appropriate forum
• Challenge the norm using insight from Billing and Marval MI in particular, to drive continual improvement approach to our systems, processes, and staff development. Deliver proposals for changes to processes & system including ‘Cost Benefit Analysis’ to line manager and Director, Customer Services
• Manage departmental involvement in all business wide projects which impact systems and processes to ensure successful delivery
• Oversee and drive migration of all Customer Service reporting into snowflake / Power BI. Ensure wider departmental reporting requirements are also captured driving efficiency and effectiveness into BAU activities via automation and enhancement
• Work closely with line manager and peers in developing short- and long-term strategies to make TGP Service ‘Best in Class’ driving improvement in customer KPIs
• Scrutinise wider business processes and their impact on the customer services space. Identify pain points and liaise with the relevant departments to improve

Requirements and Skills:

• Proven experience as a business expert in processes, systems and customer expectations
• A proven track record of service enhancement through, staff, process and system change

We have wide range of benefits and opportunities for career development including:

• Contributory Pension up to 15%
• Life Assurance
• Share Incentive Plan
• Capital Increase Share Scheme
• Gym membership – Fully subsidized Corporate gym membership
• Flexitime

TotalEnergies Gas & Power Ltd is one of the leading energy suppliers to industrial, commercial and business customers within the UK.

TotalEnergies is committed to net zero and aims to become one of the world’s largest renewable energy companies by the end of this decade. TotalEnergies Gas & Power is the largest gas supplier and third largest electricity supplier in the B2B market.

As a company with a long history in gas and power, suppling more than 200,000 sites and more recently in renewable energy technologies, we have learned to be at the forefront of a changing market place, where we remain responsive and flexible and ensure that our core values and objectives are embedded within our organisation.

Diversity and Inclusion

One of our values is respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.

This is our vision of diversity, which is an asset for our Group as well as for the individuals who embody it. Preserving and promoting this asset is another part of being a responsible employer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing

• Industries

  Services for Renewable Energy and Utilities

Referrals increase your chances of interviewing at TotalEnergies by 2x

Sign in to set job alerts for “Billing Manager” roles.

London, England, United Kingdom 1 week ago

Windsor, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom 3 days ago

City Of London, England, United Kingdom £50,000.00-£60,000.00 3 days ago

London, England, United Kingdom 4 days ago

WIP/Billing Manager | Media | Immediately available

London, England, United Kingdom 1 week ago

Accounts Receivable Manager (12 Months Fixed Term)

Royal Tunbridge Wells, England, United Kingdom 1 week ago

Hounslow, England, United Kingdom 6 days ago

Billing Support Supervisor (Hybrid, London)

London, England, United Kingdom 1 day ago

Billing Manager – Renewable Energy Recruitment

Greater London, England, United Kingdom 4 days ago

Uxbridge, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

Billing Manager – Accountancy & Finance Recruitment

London, England, United Kingdom 2 days ago

West Drayton, England, United Kingdom 6 days ago

London, England, United Kingdom 1 day ago

City Of London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr