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For Companies At a Glance
- Tasks: Manage key accounts and ensure top-notch customer service daily.
- Company: Join a global brand that values its employees and fosters a friendly team environment.
- Benefits: Enjoy hybrid working, gym membership, private healthcare, and a contributory pension.
- Why this job: Be part of a proactive team in a vibrant office with great perks and career growth.
- Qualifications: Strong communication skills and experience in relationship management are essential.
- Other info: Work in a stunning 28-acre campus with onsite amenities and a supportive culture.
The predicted salary is between 22700 - 31000 £ per year.
We recognise that our employees are one of our most important assets. If you are looking for a fast-paced company with a global brand and a strong UK presence that actively invests in its people, this is an excellent opportunity to work within a friendly, proactive successful team.
Role Details
- Salary: £27,285 to £31,017
- Bonus: Up to 10% or 20% of base salary
- Location: Kingswood KT20 6RP - Office-based during induction - agile working after 3 months
- Working Pattern: Hybrid working 3 days in the office and 2 at home
- Contract type: Fixed term contract - 18 Months
About the Office
Based at the Kingswood Field office KT20 6RP (Tadworth), a 28-acre office campus site set in the Surrey countryside with trail walks. You will enjoy a modern vibrant and friendly working environment. We have an onsite restaurant and café with a wide range of options available, and a coffee shop. There is a state-of-the-art on-site gym run by Nuffield, with classes on set days in the mornings, at lunch and after work hours. We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you’ve made the most of the Cycle-to-Work scheme), or if you will use public transport we have a private shuttle bus service that regularly runs between the train station and the office at peak times.
About the role
An exciting opportunity has arisen for a number of Account Managers to join us to work within our Key Accounts Team. This role is directly responsible for the daily servicing and relationship management of either a large scale third party relationship (TPI) or several blue chip/Public Sector customers. As the focal point of contact for your customers' enquiries, ensuring they receive the expected high level of customer service, the ideal candidate will be numerate and literate with excellent interpersonal and communication skills, both written and verbal. Day to day experience of Excel is required.
The role includes ensuring your customers are provided with accurate invoices and reporting on a monthly basis in line with contractual requirements. You will need to proactively own and manage the resolution of all queries through investigation and liaison with other internal departments and third parties.
We have a wide range of benefits and opportunities for career development including:
- Contributory Pension of up to 15%
- Life Assurance
- Gym membership - Fully subsidised Corporate gym membership
- Private Healthcare
- Private Dental Care
Qualifications / experience required
- Excellent communication skills both written and verbal. Ability to communicate at all levels.
- Experience in managing relationships
- High level of accuracy / attention to detail
- Working knowledge of Microsoft packages such as Excel
Diversity and Inclusion
One of our values is respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group. This is our vision of diversity, which is an asset for our Group as well as for the individuals who embody it. Preserving and promoting this asset is another part of being a responsible employer.
Locations
Account Manager employer: TotalEnergies
Contact Detail:
TotalEnergies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with our company values and culture. Understanding our commitment to diversity and inclusion will help you align your approach during interviews, showcasing how you can contribute to a respectful and inclusive environment.
✨Tip Number 2
Brush up on your Excel skills! Since day-to-day experience with Excel is required, being able to demonstrate your proficiency in managing data and creating reports will set you apart from other candidates.
✨Tip Number 3
Prepare examples of your relationship management experience. Think of specific instances where you've successfully managed customer relationships or resolved queries, as this will highlight your interpersonal skills and ability to provide excellent customer service.
✨Tip Number 4
Research the key accounts we work with. Having knowledge about our major clients and understanding their needs will show your enthusiasm for the role and your readiness to hit the ground running.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service. Use keywords from the job description, such as 'relationship management' and 'communication skills', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work there, and how your skills align with their values, especially around diversity and inclusion.
Showcase Relevant Skills: In your application, emphasise your proficiency in Microsoft Excel and any experience you have managing relationships with clients. Provide examples of how you've successfully resolved queries or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Account Manager role.
How to prepare for a job interview at TotalEnergies
✨Showcase Your Communication Skills
As an Account Manager, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to explain complex concepts simply or to discuss how you've effectively managed client relationships in the past.
✨Highlight Your Attention to Detail
Given the role's focus on accuracy, be ready to provide examples of how you've ensured precision in your previous work. Discuss any experiences where your attention to detail made a significant difference in customer satisfaction or project outcomes.
✨Familiarise Yourself with Excel
Since day-to-day experience with Excel is required, brush up on your skills before the interview. Be prepared to discuss how you've used Excel in previous roles, whether for reporting, invoicing, or data analysis, and consider mentioning any specific functions you are comfortable with.
✨Demonstrate Proactive Problem-Solving
The role involves managing queries and resolving issues. Think of examples where you've taken the initiative to solve problems or improve processes. Highlight your ability to liaise with different departments and third parties to achieve positive outcomes for clients.
