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For Companies At a Glance
- Tasks: Manage customer queries, process sales orders, and ensure smooth logistics.
- Company: Join a diverse team at TotalEnergies, committed to individual growth.
- Benefits: Equal employment opportunities, supportive work culture, and career development.
- Why this job: Be a key player in aviation support and enhance customer satisfaction.
- Qualifications: Experience in B2B markets and problem-solving skills are essential.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The jobholder will need to be able to multi-task and manage a number of potential issues on a daily basis, must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and supporting the business in their requirements. This role has been identified as a key user in the Business Continuity Plan (BCP), and as such the incumbent is required to take their laptop and access card home with them at the end of each workday to ensure business continuity in the event of a disaster.
Activities
- Managing and prioritising queries with prompt acknowledgement and resolution
- Working closely with Logistics and haulier to organise and optimize deliveries of products
- Responsible for entering sales orders and confirmations in SAP
- Raising credit & debit notes
- Goods receipts and invoices processing
- Issuing weekly & monthly pricing working closely with Area Business Manager
- Daily refueling uploads
- Dispute resolution with close communication with the Head Office Team
- Month-end reconciliation
- Consignment locations invoicing
- Processing suppliers’ invoices
- Complaints Management
- Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction
- Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
- In line with company’s roadmap, embrace ‘right the first time’ culture
Candidate Profile
- SAP working knowledge of order to cash and purchase to pay is a distinct advantage
- Customer focus with previous experience of B2B markets
- Problem solver – interaction with external and internal stakeholders to resolve issues and provide solutions
- Ability to analyze data, identify trends and improve overall service
- Experience in Aviation business would be a benefit but not essential
- Attention to detail
TotalEnergies values diversity, promotes individual development, and offers equal employment opportunities to all candidates.
Sales Support Advisor Aviation (FTC 2 years) employer: TOTALENERGIES MARKETING UK LIMITED
Contact Detail:
TOTALENERGIES MARKETING UK LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisor Aviation (FTC 2 years)
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and how they operate in the aviation sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers and internal teams, being able to articulate your thoughts clearly is crucial. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved issues. Be ready to discuss these during interviews to demonstrate your capability in handling challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining us at StudySmarter. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Support Advisor Aviation (FTC 2 years)
Some tips for your application 🫡
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to liaise effectively. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer interactions.
Highlight Your Problem-Solving Abilities: We want to see how you tackle challenges! In your application, mention specific examples where you've resolved issues or improved processes. This will show us that you're a proactive problem solver, which is essential for the Sales Support Advisor role.
Demonstrate Your Attention to Detail: Attention to detail is crucial for managing queries and processing orders. Make sure your application is free of typos and errors, and consider including examples of how you've maintained accuracy in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at TOTALENERGIES MARKETING UK LIMITED
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP and the order to cash process. Familiarise yourself with the aviation industry, even if you don't have direct experience. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since communication is key in this role, prepare examples of how you've effectively liaised with customers or resolved disputes in the past. Think about times when you’ve had to manage multiple queries at once and how you prioritised them.
✨Be a Problem Solver
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your ability to analyse data and identify trends, as this will demonstrate your problem-solving skills and attention to detail.
✨Embrace the Culture
Familiarise yourself with the company’s values, especially the 'right the first time' culture. Be ready to discuss how you can contribute to this ethos and ensure customer satisfaction in your role.
