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- Tasks: Lead a team to deliver exceptional customer service and support store operations.
- Company: Total Wine & More is a leading retailer of wine, beer, and spirits.
- Benefits: Enjoy paid time off, generous discounts, health care plans, and college tuition assistance.
- Why this job: Join a vibrant team and enhance your leadership skills in a fun retail environment.
- Qualifications: High School Diploma preferred; 1-3 years of retail supervisory experience required.
- Other info: Must be 21+ and able to lift 50 lbs; flexible schedule needed.
The predicted salary is between 30000 - 46000 £ per year.
As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team.
You will:
- Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
- Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
- Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
- Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
- Maintain store safety and cleanliness standards across the store.
- Perform other duties as assigned.
What we’re looking for:
- High School Diploma or equivalent preferred.
- 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
- Strong interpersonal skills and a team player mindset.
- Experience resolving customer issues and coaching peers.
- Familiarity with the point-of-sale systems and inventory management software.
- Ability to work a flexible schedule as business requires, including evenings and weekends.
Physical Requirements (with or without accommodations):
- Must be 21 years of age or older.
- Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
- Climb ladders and lift 50 lbs. overhead and repeatedly.
- May be exposed to various outdoor weather conditions throughout the workday.
We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!
Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Store Supervisor / Key Holder employer: Total Wine & More
Contact Detail:
Total Wine & More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor / Key Holder
✨Tip Number 1
Familiarise yourself with the products sold at Total Wine & More. Understanding the different types of beverages and their characteristics will not only help you in customer interactions but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Highlight your supervisory experience by preparing specific examples of how you've successfully led a team in the past. Be ready to discuss how you resolved conflicts or improved team performance, as this will show your capability to manage and motivate others.
✨Tip Number 3
Network with current or former employees of Total Wine & More. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Prepare to discuss your flexibility in working hours, especially evenings and weekends. Being open about your availability shows that you're committed to meeting the needs of the business, which is crucial for a supervisory role.
We think you need these skills to ace Store Supervisor / Key Holder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supervisory roles within retail. Emphasise your interpersonal skills and any specific achievements that demonstrate your ability to drive sales and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your previous experiences align with the responsibilities of the Store Supervisor position and how you can contribute to building a strong sales culture.
Highlight Relevant Skills: In your application, clearly outline your familiarity with point-of-sale systems and inventory management software. Also, mention your ability to resolve customer issues and coach team members, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a supervisory position.
How to prepare for a job interview at Total Wine & More
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll be expected to lead by example. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to motivate and train others.
✨Demonstrate Customer Service Excellence
Total Wine & More values outstanding customer service. Be ready to discuss specific instances where you've resolved customer issues or enhanced the shopping experience, showcasing your interpersonal skills.
✨Familiarise Yourself with Alcohol Regulations
Understanding the laws related to alcohol sales is crucial for this role. Brush up on relevant regulations and be prepared to discuss how you would ensure compliance in the store.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to handle difficult situations, whether with customers or team members, and how you approached them.
