Business Admin Assistant in Rotherham

Position Overview: Total Training Provision are working in partnership with clients who are looking to attract Business Admin Staff for their sites in the Rotherham region. This role is attached to one of our outstanding employability Bootcamps. As part of the course, we will also work with you to upskill your CV, to showcase all of your transferable skills, and ensure you are job-ready. For us to be able to provide you with a role in Administration, you need to ensure you can attend our Lean Management Bootcamp course between the 27th October - 24th of November (Weekdays only) in Rotherham. You are required to go in 2.5 days per week from 27th of October until the end of the course.

Eligibility:

• Unemployed.
• Must be available to undertake the training between the dates 27th October - 24th of November (Monday - Friday 10.00am pm).
• Must live within the South Yorkshire region.
• Must have lived in the UK / EU for the last 3 years.
• Must NOT be on any other funded program.
• Must have the right to work in the UK.

Job Role Proceeding:

• Pro-actively learn and understand In-tends range of goods and services and participate in continual training.
• Contact customer and prospective customers for account management and sales purposes; to include calls to current and potential customers; following up on advertising enquiries; following up seminar delegates offering additional products or services, and following up on event enquiries to aid with revenue generation for the relevant department/company.
• Identify enquiries which may lead to further training or product or services sales, and pass to the relevant department for follow up to ticket resolution.
• Provide appropriate and timely telephone and/or e-mail assistance/responses to inbound correspondence - to include internal and external customers/clients and supplied.
• Use their own CRM database, In-manage up to date electronically, complying with GDPR legislation in respect of data.
• Liaise with other departments for optimal resolution of customer queries.
• Manage expectations of customers and/or provide difficult messages.
• Share knowledge and work as part of a team to achieve any monthly performance indicators and sales targets as advised to you.
• Ensure all communications with customers are carried out in line with the written standards and procedures defined by the Company and in a professional business manner.
• Attend training to develop relevant knowledge, techniques and skills.
• Any other duties and responsibilities as required as the role develops or requested by the Senior Management Team.

Knowledge, Skills and Experience:

• Have customer service experience.
• Project management skills.
• Confidence to speak with customers over the telephone in a professional business manner.
• An excellent written and spoken command of English.
• Ability to draft and prepare written responses to customer queries.
• Ability to update and maintain records electronically.
• Be customer focussed and be able to work under pressure, re-prioritising work as required.
• Ability to work independently and as part of a team.

Hours: 08:30am - 5.00pm Monday to Friday.