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- Tasks: Deliver top-notch customer service and manage hire desk operations.
- Company: Join Pulse Hire Ltd, a dynamic equipment hire company with a customer-first approach.
- Benefits: Enjoy a competitive salary, pension, bonuses, and free uniform.
- Why this job: Kick-start your career with hands-on experience and clear progression into a permanent role.
- Qualifications: GCSE English and Maths at Grade 4 or above required.
- Other info: Gain valuable skills through a Level 2 Customer Service Practitioner apprenticeship.
The predicted salary is between 16685 - 16685 £ per year.
Location: Unit 2, Benton Office Park, Bennett Avenue, Horbury, Wakefield, WF4 5RA
Salary: £16,685.50 per year (Apprentice Minimum Wage). Pay may be reviewed and increased following successful completion of a probation period.
Hours: 42.5 hours per week, Monday to Friday, 8:00am – 5:00pm. Includes a 30-minute lunch break and two 15-minute breaks each day.
Start Date: Monday 19 January 2026
Positions Available: 2
Job Summary: Kick-start your career with Pulse Hire Ltd as an Apprentice Hire Desk Controller. This is an excellent opportunity to gain hands-on experience in a fast-paced hire desk environment while completing a Level 2 Customer Service Practitioner apprenticeship. You will work closely with customers, suppliers, and internal teams, developing valuable skills with clear progression opportunities into a permanent role.
Key Responsibilities:
- Deliver excellent customer service at all times.
- Liaise with customers and suppliers via phone and email.
- Work closely with the Sales team to ensure customer orders are processed correctly.
- Communicate order updates, issues, and developments to the wider team.
- Communicate with suppliers when placing orders.
- Support the purchasing and sourcing of hire equipment.
- Complete administrative tasks accurately, including:
- Raising, chasing, and closing breakdowns.
- Processing off-hires.
- Raising and managing damages.
You will gain hands-on experience while being supported by experienced colleagues.
Training & Development:
You will complete a Level 2 Customer Service Practitioner apprenticeship, delivered by Total Training Provision Limited. Your training will include:
- At least 20% off-the-job training during working hours.
- Online learning and self-study modules.
- One-to-one support from a dedicated Skills Coach.
- Projects and practical activities.
- Regular progress reviews.
- Structured training in customer experience, communication, teamwork, and handling challenges.
- Support to achieve English and maths qualifications if required.
The apprenticeship is completed through a final assessment, including a practical observation and professional discussion.
Essential Requirements:
- GCSE English at Grade 4 or above (essential).
- GCSE Maths at Grade 4 or above (essential).
Skills & Attributes:
- Confident communication skills (phone and email).
- Strong customer service skills.
- Good IT skills.
- Attention to detail.
- Administrative skills.
- Logical and organised approach.
- Ability to work well as part of a team.
- Positive, enthusiastic attitude and willingness to learn.
- Ability to manage multiple tasks in a fast-paced environment.
About the Company:
Pulse Hire Ltd is a growing UK equipment hire company providing powered access, plant, and site solutions nationwide. Known for their fast, flexible service and customer-first approach, they support a wide range of industries and are committed to investing in the development of their people.
Benefits:
- Company pension.
- Yearly bonus and incentive schemes.
- WPA health plan.
- Death in service benefit.
- Free uniform.
- Free on-site parking.
Career Progression:
On successful completion of the apprenticeship, there is the opportunity to progress into a permanent Hire Desk role with Pulse Hire Ltd.
Contact Information:
For further information about this apprenticeship, please contact: Annie Mcloughlin, Total Training Provision.
Apprentice Hire Desk Controller in Horbury employer: Total Training Provision
Contact Detail:
Total Training Provision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Hire Desk Controller in Horbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pulse Hire Ltd. Understand their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills match the job description, especially your customer service experience and communication skills.
✨Tip Number 3
Dress the part! Even though it’s an apprenticeship, making a good first impression is key. Wear something smart-casual that shows you take the opportunity seriously but still feel comfortable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Apprentice Hire Desk Controller in Horbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Apprentice Hire Desk Controller. We want to see your personality shine through, so don’t be afraid to let us know why you’re excited about this opportunity!
Show Off Your Customer Service Skills: Since this role is all about delivering excellent customer service, give us examples of how you've done this in the past. Whether it’s through previous jobs, volunteering, or even school projects, we want to see your passion for helping others.
Keep It Clear and Concise: When writing your application, keep your language clear and to the point. We appreciate a well-structured application that’s easy to read. Remember, attention to detail is key, so proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re keen on joining our team at Pulse Hire Ltd!
How to prepare for a job interview at Total Training Provision
✨Know Your Stuff
Before the interview, make sure you understand the role of an Apprentice Hire Desk Controller. Familiarise yourself with customer service principles and the equipment hire industry. This will help you answer questions confidently and show your enthusiasm for the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. Think about examples from your past experiences that demonstrate your skills. Practising with a friend or family member can help you feel more at ease during the actual interview.
✨Dress to Impress
Even though it’s an apprenticeship, first impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and are ready to represent Pulse Hire Ltd in a positive light.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process, team dynamics, or growth opportunities within the company. It shows your interest in the role and helps you determine if it's the right fit for you.
