At a Glance
- Tasks: Ensure a positive customer experience and manage order life cycles effectively.
- Company: Join a dynamic team focused on customer service excellence.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for career growth and learning in a fast-paced environment.
- Why this job: Be part of a team that values continuous improvement and customer satisfaction.
- Qualifications: Strong IT skills and excellent communication abilities required.
The predicted salary is between 18000 - 25000 £ per year.
Responsible for the health and safety of yourself and others, both direct and indirect. Be aware of risk in department, both office and shop floor based. Report and resolve issues as they arise, working within up to date legislation.
Duties
- Ensure with service provision a positive customer experience
- Process all incoming orders working to AS9100 standard as per NES 002 procedure
- Manage order life cycle including but not limited to order entry, backlog management, rush orders, customer returns and status update
- Works to meet or exceed Bookings targets
- Handle and effectively screen incoming calls
- Deal with standard sales enquiries
- Update GP to ensure accuracy of quote hit rate data
- Process BOMS for all standard and some non-standard parts
- Provide support and back up to Business Support and the Sales Team
- Own record keeping of all production route cards
- Work closely with all functional departments to resolve any issues that would adversely affect the customer experience
- Provide cover for certain elements of the Customer Services Team Leader during periods of absence
- Provide cover for certain elements of Contract Review & Project Coordinator’s role during periods of absence
- To carry out any other tasks requested by the Customer Services Team Leader
Standards Of Performance
- Deliver excellence in Customer Services, working to the principles of Customer FIRST
- Embodies the Company Mission, Vision and Values
- Maintains focus on Continuous Improvement (CI)
- Systems, records and processes are up-to-date and accurate
- Information can be located quickly and easily
- Information is communicated on a timely and effective basis
- Maintains working knowledge of company products and services
- No inappropriate use of company systems and facilities
- Maintains records and workflow to enable others to follow or operate job role
- Results driven and cost conscious
- Recognised as contributing to the success and effectiveness of the Business
- Recognised as an effective and reliable team player
Knowledge And Expertise
- IT skills
- Excellent verbal and written communication skills
- Capable of managing and prioritising under pressure
- Good team player
Customer Service Apprentice (Level 3) in Dinnington employer: Total Training Provision
As a Customer Service Apprentice at our company, you will be part of a dynamic team that prioritises excellence in customer service and continuous improvement. We offer a supportive work culture that encourages personal and professional growth, with opportunities to learn from experienced colleagues and develop your skills in a thriving environment. Located in a vibrant area, our company provides a unique chance to contribute to meaningful projects while enjoying a collaborative atmosphere that values every employee's input.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice (Level 3) in Dinnington
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at StudySmarter!
We think you need these skills to ace Customer Service Apprentice (Level 3) in Dinnington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Apprentice role. We want to see how you can contribute to delivering excellence in customer service!
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively.
Highlight Teamwork Experience:We love team players! Share examples of how you've worked collaboratively in previous roles or projects. This will show us that you can contribute positively to our team dynamics.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Total Training Provision
✨Know Your Stuff
Make sure you have a solid understanding of the company’s mission, vision, and values. Familiarise yourself with their products and services so you can confidently discuss how you can contribute to delivering excellent customer service.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Team Spirit
Be ready to share experiences where you’ve worked as part of a team. Highlight how you’ve collaborated with others to resolve issues or improve processes, as being a reliable team player is key for this position.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses that show your problem-solving skills and ability to manage customer expectations, especially when dealing with order management and returns.
