Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Customer Service Apprentice and learn to deliver exceptional service daily.
- Company: In-Tend Ltd is a leading software provider specialising in e-Procurement systems.
- Benefits: Gain hands-on experience, with potential for full-time employment and ongoing training.
- Why this job: This role offers professional growth in a supportive environment with a focus on teamwork.
- Qualifications: Open to those with Level 2 qualifications; customer service experience preferred.
- Other info: Work in a dynamic office setting with opportunities to explore various departments.
Responsibilities
- Pro-actively learn and understand In-tend\’s range of goods and services and participate in continual training
- Contact In-tend\’s customers and prospective customers for account management and sales purposes; include calls to current and potential customers, follow‑up on advertising enquiries, follow‑up seminars and delegates offering additional products or services, and follow‑up on event enquiries to aid revenue generation for the relevant department/company
- Identify enquiries that may lead to further training, product or service sales, and pass to the relevant department for follow‑up to ticket resolution
- Provide appropriate and timely telephone and/or e‑mail assistance/responses to inbound correspondence, including internal and external customers, clients and suppliers
- Maintain In-tend\’s CRM database, keep it up‑to‑date electronically, and comply with GDPR legislation regarding data
- Liaise with other departments for optimal resolution of customer queries
- Manage customer expectations and provide difficult messages when required
- Share knowledge and work as part of a team to achieve monthly performance indicators and sales targets as advised
- Ensure all customer communications are carried out in line with the company\’s written standards and procedures and in a professional business manner
- Attend training to develop relevant knowledge, techniques and skills
- Perform any other duties and responsibilities as required by the Senior Management Team as the role develops or is requested
Candidate Profile
We are looking for individuals who are keen to develop in a professional role. The right candidate must not only be able to look professional but also act that way in an open‑plan office‑based environment. They must be able to work in a quiet professional environment.
The ideal candidate is self‑motivated, enthusiastic, with good customer care focus and a strong desire to learn about all of our products and services to become a well‑rounded asset to the company. Preferable have some customer services experience. Essential to be organised, confident and focused.
Level 3 Customer Service apprenticeships will be considered for anyone with Level 2 already, and there is the opportunity over time to move to other business departments within the company.
About In‑tend
In‑tend is a leading software provider of e‑Procurement systems to both a UK and international client base and employs over 40 staff. The company has an excellent and proven history of providing apprenticeship, all of which have the potential to lead to full‑time permanent employment.
Training and Development
Total Training Provision: Maltby, Yorkshire, S66 7BN
Annual salary: 12480‑22308 per year
Position: Permanent, Full time
New opportunity to complete a Customer Service apprenticeship. This apprenticeship is designed to provide you with the practical skills, knowledge, and confidence to deliver exceptional customer service in a dynamic business environment. As an apprentice, you\’ll work at a company and get hands‑on experience. You\’ll gain new skills and work alongside experienced staff.
#J-18808-Ljbffr
Customer Service Apprentice at In-Tend Ltd employer: Total Training Provision
Contact Detail:
Total Training Provision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice at In-Tend Ltd
✨Tip Number 1
Familiarise yourself with In-Tend Ltd's products and services before your interview. Understanding their e-Procurement systems will show your genuine interest in the company and help you engage in meaningful conversations during the selection process.
✨Tip Number 2
Demonstrate your customer service skills through examples from previous experiences, even if they are not directly related to a job. Think of situations where you helped someone or resolved an issue, as this will highlight your ability to handle customer interactions effectively.
✨Tip Number 3
Show enthusiasm for learning and development during your discussions. In-Tend values candidates who are eager to grow professionally, so express your willingness to take on new challenges and participate in training opportunities.
✨Tip Number 4
Prepare thoughtful questions about the apprenticeship programme and potential career paths within In-Tend. This not only demonstrates your interest but also helps you assess if the company aligns with your career goals.
We think you need these skills to ace Customer Service Apprentice at In-Tend Ltd
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Apprentice position at In-Tend Ltd. Understand the responsibilities and skills required, as this will help you tailor your application.
Highlight Relevant Experience: If you have any previous customer service experience, be sure to highlight it in your CV and cover letter. Even if it's informal or voluntary, showcasing your ability to interact with customers can set you apart.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the apprenticeship. Mention why you want to work at In-Tend Ltd and how you align with their values and goals. Be sure to include specific examples of your skills and experiences.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your CV and cover letter are formatted professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Total Training Provision
✨Research In-Tend Ltd
Before your interview, take some time to learn about In-Tend Ltd and its e-Procurement systems. Understanding the company's products and services will not only show your enthusiasm but also help you answer questions more effectively.
✨Demonstrate Customer Service Skills
Since this role is focused on customer service, be prepared to discuss any previous experience you have in this area. Share specific examples of how you've handled customer inquiries or resolved issues, highlighting your problem-solving skills.
✨Show Enthusiasm and Motivation
In your interview, express your eagerness to learn and grow within the company. Employers appreciate candidates who are self-motivated and enthusiastic about their professional development, so make sure to convey your passion for customer service.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the apprenticeship programme, team dynamics, or opportunities for advancement. This shows your interest in the role and helps you assess if it's the right fit for you.