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For Companies At a Glance
- Tasks: Join our Bootcamp to learn business admin skills and gain hands-on experience.
- Company: Total Training Provision, a leader in employability training.
- Benefits: Upskill your CV, gain valuable experience, and enhance your employability.
- Why this job: Kickstart your career with practical training and real-world applications.
- Qualifications: Must be unemployed and live in the South Yorkshire region.
- Other info: Flexible hours, supportive team, and great networking opportunities.
Overview
Business Admin Assistant / Lean Management Bootcamp role at Total Training Provision. The position is connected to employability Bootcamps and is based in the Rotherham region in partnership with clients seeking Business Admin Staff.
As part of the Bootcamp, the programme will help upskill your CV to showcase transferable skills and prepare you for job opportunities.
Position Details
- This role is attached to one of our employability Bootcamps for the Rotherham region.
- Location: Rotherham (South Yorkshire region).
- Hours: 08:30am – 5:00pm, Monday to Friday.
Key Dates
You need to attend the Lean Management Bootcamp course between 27 October and 24 November (Weekdays only) in Rotherham. You are required to attend 2.5 days per week from 27 October until the end of the course.
Eligibility
- Unemployed.
- Must be available to undertake the training between 27 October – 24 November (Monday – Friday, 10:00am – 4:30pm).
- Must live within the South Yorkshire region.
- Must have lived in the UK/EU for the last 3 years.
- Must NOT be on any other funded program.
- Must have the right to work in the UK.
Job Role and Responsibilities
- Pro-actively learn and understand In-tends range of goods and services and participate in continual training.
- Contact customers and prospective customers for account management and sales purposes; including calls to current and potential customers; following up on advertising enquiries; following up seminar delegates offering additional products or services, and following up on event enquiries to aid revenue generation for the relevant department/company.
- Identify enquiries which may lead to further training or product or services sales, and pass to the relevant department for follow up to ticket resolution.
- Provide appropriate and timely telephone and/or email assistance/responses to inbound correspondence for internal and external customers/clients.
- Use the CRM database (In-manage) and maintain up-to-date records in line with GDPR.
- Liaise with other departments for optimal resolution of customer queries.
- Manage expectations of customers and/or provide difficult messages.
- Share knowledge and work as part of a team to achieve monthly performance indicators and sales targets as advised.
- Ensure all communications with customers are professional and in line with company standards and procedures.
- Attend training to develop relevant knowledge, techniques and skills.
- Any other duties and responsibilities as required by the Senior Management Team as the role develops.
Knowledge, Skills and Experience
- Customer service experience.
- Project management skills.
- Confidence to speak with customers over the telephone in a professional manner.
- Excellent written and spoken English.
- Ability to draft and prepare written responses to customer queries.
- Ability to update and maintain records electronically.
- Customer-focused and able to work under pressure, re-prioritising as required.
- Ability to work independently and as part of a team.
Next Steps
Hours: 08:30am – 5:00pm, Monday to Friday.
Seniority level
- Internship
Employment type
- Full-time
Job function
- Administrative
Industries
- Education Management
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Business Admin Assistant / Lean Management Bootcamp employer: Total Training Provision
Contact Detail:
Total Training Provision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Admin Assistant / Lean Management Bootcamp
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can refer you to someone looking for a Business Admin Assistant.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and project management skills, as these are key for the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for the Lean Management Bootcamp and beyond. Plus, it’s a great way to show your commitment to the role and the training programme.
We think you need these skills to ace Business Admin Assistant / Lean Management Bootcamp
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Admin Assistant role. Highlight any relevant experience, especially in customer service and project management, to show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in the Lean Management Bootcamp and how it aligns with your career goals. Keep it friendly and professional!
Showcase Your Skills: In your application, don’t forget to mention your excellent written and spoken English skills. We want to see how you can communicate effectively, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our team at StudySmarter!
How to prepare for a job interview at Total Training Provision
✨Know the Company Inside Out
Before your interview, take some time to research Total Training Provision and their Bootcamp programme. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role involves customer interaction, prepare examples from your past experiences that highlight your customer service skills. Think of situations where you successfully managed customer queries or resolved issues, as this will demonstrate your ability to handle similar tasks in the new role.
✨Practice Common Interview Questions
Anticipate common interview questions related to administrative roles and customer service. Practise your responses, focusing on clarity and confidence. Questions like 'How do you prioritise tasks?' or 'Can you describe a time you dealt with a difficult customer?' are likely to come up.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about the position.
