Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver engaging Customer Service sessions to adult learners in community venues.
- Company: Join a supportive team focused on adult skills development.
- Benefits: Flexible sessional work with opportunities for further delivery roles.
- Why this job: Make a real difference by empowering adults to enhance their skills and confidence.
- Qualifications: Experience in adult learning and customer service training is essential.
- Other info: Dynamic role with potential for growth in a community-focused environment.
The predicted salary is between 30000 - 40000 £ per year.
Location: South Yorkshire
Contract Type: Associate / Sessional (Fixed-term per course)
Delivery Dates: 05/05/2026 – 25/05/2026
Reporting To: Operations Manager
About the Role
The Associate Skills Coach will deliver high-quality Customer Service provision across South Yorkshire as part of short-term Adult Skills delivery. Delivery will take place in community-based venues, supporting adult learners (19+) to develop skills, confidence, and employability. This is a course-based associate role, with potential for further delivery opportunities. The role aligns with Total Training Provision’s Adult & Community Learning model, supporting learners with diverse needs and barriers to learning.
Key Responsibilities
- Teaching & Learning
- Deliver structured, engaging Customer Service sessions.
- Plan and adapt delivery to meet learner needs.
- Create an inclusive and motivating learning environment.
- Assessment & Progress
- Track learner progress and outcomes across the programme.
- Complete relevant assessment or progress documentation.
- Ensure learners achieve outcomes within programme timelines.
- Learner Support
- Support learners with barriers (confidence, unemployment, prior education experiences).
- Promote positive behaviours, attendance, and progression.
- Provide basic IAG to support next steps.
- Quality & Compliance
- Maintain accurate learner records and registers.
- Follow safeguarding and Prevent procedures.
- Deliver in line with funding and quality standards.
What We’re Looking For
- Essential
- Experience delivering adult or community-based learning.
- Experience in Customer Service or employability training.
- Strong organisation and time management skills.
- Ability to deliver across multiple venues (if required).
- Commitment to inclusion and learner support.
- Desirable
- Teaching qualification (AET/PTLLS or equivalent).
- Assessing qualification (TAQA or equivalent).
- Experience with Adult Skills Fund or similar provision.
Associate Skills Coach - Customer Service (Sessional) in Barnsley employer: Total Training Provision
Contact Detail:
Total Training Provision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Skills Coach - Customer Service (Sessional) in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and training sector. Let them know you're on the lookout for opportunities like the Associate Skills Coach role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to adult learning and customer service. We recommend role-playing with a friend or using online resources to get comfortable. The more you practise, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 3
Showcase your passion for teaching and learner support during interviews. Share specific examples of how you've helped learners overcome barriers in the past. This will demonstrate your commitment to inclusion and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get those applications in and let’s get you on board!
We think you need these skills to ace Associate Skills Coach - Customer Service (Sessional) in Barnsley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in delivering adult or community-based learning. We want to see how your skills align with the role of Associate Skills Coach, so don’t hold back on showcasing your relevant experience!
Showcase Your Passion for Customer Service: Since this role focuses on Customer Service, let us know why you’re passionate about it! Share any experiences that demonstrate your commitment to helping others develop their skills and confidence in this area.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Total Training Provision
✨Know Your Audience
Before the interview, research the community-based venues and adult learners you’ll be working with. Understanding their diverse needs will help you tailor your responses and demonstrate your commitment to inclusion and learner support.
✨Showcase Your Experience
Be ready to discuss your previous experience in delivering adult or community-based learning. Prepare specific examples of how you've adapted your teaching methods to meet different learner needs, especially in Customer Service training.
✨Engage with Scenarios
Anticipate scenario-based questions related to teaching and learner support. Think about how you would handle challenges like low confidence in learners or managing attendance issues, and be prepared to share your strategies.
✨Highlight Your Organisation Skills
Since the role requires strong organisation and time management skills, come equipped with examples of how you’ve successfully managed multiple tasks or venues in the past. This will show that you can handle the demands of the position effectively.