Apprenticeship Operations Manager

About Total Training Provision At Total Training Provision, we deliver training that transforms lives and strengthens businesses. We are guided by our values : Trust, Excellence, Accountability, Collaboration, Service, Gratitude, and Innovation. Our vision is to deliver consistently outstanding learning experiences that support achievement, progression, and impact.

Role Summary

The Apprenticeship Operations Manager will lead a team of 10–12 Skills Coaches delivering apprenticeship standards across a range of sectors. The post-holder will ensure all delivery is compliant with the Education Inspection Framework (EIF), DfE Apprenticeship Funding Rules (2025–2026), and audit protocols. They will drive performance, uphold quality, and create a culture focused on learner outcomes, regulatory excellence, and sustained impact.

Key Responsibilities

Leadership & Performance

• Lead, coach, and hold Skills Coaches accountable for high-quality delivery aligned with company values and expectations.
• Set clear, measurable objectives linked to learner achievement, compliance, and contract performance.
• Conduct monthly performance reviews, 1 : 1s, and CPD planning to develop a capable and confident team.
• Monitor CPD completion and ensure delivery teams meet all professional development targets.

Quality Assurance (Ofsted EIF Compliance)

• Oversee and evaluate the intent, implementation, and impact of all apprenticeship programmes.
• Support staff to deliver a coherent, ambitious, and knowledge-rich curriculum aligned to each apprenticeship standard.
• Monitor teaching and learning to ensure that learners know more, do more, and remember more, evidencing learning progression and application in the workplace.
• Promote strong planning and execution of off‑job training, ensuring it meets minimum required hours and is evidenced properly.
• Support staff in preparing for deep dives, enabling them to confidently articulate curriculum design, sequencing, and learner progress.
• Ensure high standards in behaviour and attitudes, personal development, and safeguarding, in line with Ofsted’s expectations.
• Lead regular internal quality reviews and prepare for Ofsted inspections with evidence‑backed assurance.

Compliance & Funding Rule Adherence

• Ensure compliance with all elements of the DfE Apprenticeship Funding Rules 2025–2026, including : Learner eligibility and initial assessment Recognition of prior learning (RPL) and reduction of cost / duration; Training plans and timely progress reviews; Evidence of off‑job hours, TNP1 / TNP2 pricing, and English / maths support where applicable; Change of circumstances, withdrawals, breaks in learning, and completion processes.
• Validate that all apprenticeship records (including ILR, training plans, commitment statements, and eligibility checks) are complete, accurate, and compliant.
• Maintain robust evidence and audit trails to reduce risk of DfE clawbacks and funding recovery.

Audit Readiness & Data Integrity

• Ensure all records and processes align with internal and external audit requirements : Ensure accurate ILR coding, funding band compliance, and appropriate use of public funds; Resolve data anomalies within 48 hours of detection; Ensure all documentation (meeting notes, reviews, reports) is uploaded and shared within 48 hours.
• Conduct internal compliance reviews and contribute to continuous process improvement to reduce audit risk.

Contract & KPI Management

• Deliver performance in line with Total Training Provision’s KPIs : 95% achievement rate; 100% progress review compliance; ≤5% audit errors, learners behind progress, or unfunded status; ≤5% documentation and quality assurance issues; 100% onboarding and ePortfolio setup within 4 weeks of enrollment.
• Achieve monthly financial targets, working to ≤10% behind contract profile and ensuring 1‑month payback on any early withdrawals.

Learner & Employer Experience

• Ensure every learner and employer receives a professional and responsive service : Monthly employer progress reports; Quarterly progress and service reviews; Timely response to complaints or concerns; Satisfaction survey response rate ≥60% and satisfaction ≥95%.
• Embed British values, careers education, and learner personal development as standard parts of the learner journey.

Collaboration & Cross‑Functional Delivery

• Work closely with Quality, Compliance, Curriculum, MIS, and Business Development teams.
• Support curriculum design and strategic planning aligned with employer needs and sector changes.
• Represent the company during funding audits, Ofsted inspections, and stakeholder reviews.

Essential Criteria

• Proven experience in apprenticeship or FE operations management.
• Deep knowledge of the Education Inspection Framework and DfE Apprenticeship Funding Rules.
• Track record of achieving performance, funding, and audit success.
• Experience managing teams to deliver compliant and high‑impact learning.
• Familiarity with ILR systems, audit evidence standards, and Ofsted readiness.

Desirable Criteria

• Recognised teaching or assessing qualification (AET, PGCE, TAQA).
• IQA or Lead IQA status.
• Experience across a range of apprenticeship standards and sectors.
• Living Our Values.
• Value In Practice.
• Trust Lead with integrity and deliver on commitments.
• Excellence Hold delivery to high standards across compliance, funding, and quality.
• Accountability Own outcomes, take responsibility for errors, and correct them rapidly.
• Collaboration Build strong partnerships with internal teams and external stakeholders.
• Gratitude Recognise learner and team achievements regularly.
• Innovation Identify and implement improvements to curriculum, systems, and processes.

Total Rewards

• Total Leave – all staff benefit from 25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
• 2 Years’ Service – staff who have passed 2 years’ service get an additional 2 days leave.
• 5 Years’ Service – Staff who have passed 5 years’ service get an additional 2 days leave.
• 10 Years’ Service – Staff who have passed 10 years’ service get an additional 2 days leave.
• Total Work Anniversary – Vouchers for colleagues who reach a work anniversary, £10 for every year reached.
• Total Health – Health Insurance all staff have access to the Westfield Health Plan and an Employee assistance programme.
• Total Fridays – early Finish Fridays. One Friday of every month staff benefit from a 3pm finish.
• Total Welcome – Welcome Box. New starters will receive a welcome box which includes TTP goodies.
• Total Performance – Performance Award – staff can earn vouchers and other prizes for outstanding performance.
• Dress Down Fridays – every Friday staff do not need to wear formal work clothes and can donate £1 to our Charity of the Year.
• Annual Staff Conference – TTP hold an annual staff conference for all staff from across the country to get together.
• Total Ideas – we have a Total Ideas Inbox for staff to submit any ideas that will improve the business.
• Total Extra Mile – Extra Mile Award. Nominations from across the business for any individual that has gone the extra mile in line with TTP Values (monthly).
• Total CPD – Lots of opportunities to gain new skills and progress within TTP.
• Total Christmas – TTP shuts down for over a week over the festive period so everyone can spend time with their family and friends.

If you would like to discuss this role in more detail or need support in applying for this role, please contact our recruitment team on recruitment@total-tp.com

Total Training Provision are committed to Safeguarding and promoting the welfare of children and vulnerable adults.