At a Glance
- Tasks: Provide technical support and troubleshoot IT infrastructure issues for diverse devices.
- Company: Dynamic IT team in Haverfordwest, known for strong customer relationships.
- Benefits: Competitive salary, flexible working environment, and opportunities for professional growth.
- Other info: Ideal for tech enthusiasts looking to make an impact in a growing company.
- Why this job: Join a vibrant team and tackle exciting challenges in IT every day.
- Qualifications: Experience in IT support, networking, and strong problem-solving skills.
The predicted salary is between 46800 - 80000 £ per year.
We are looking for an experienced IT Technician to join our growing and busy IT team based in Haverfordwest, Pembrokeshire. The business has grown organically and has been built through forging strong and positive relationships with our customers. We provide a variety of IT and Telecommunications products and solutions to our customers and no two days are the same.
Responsibilities will include:
- Provide remote telephone, workshop and email technical support
- Diagnose and resolve hardware and software issues for PCs/laptops, printers, tablets, Servers and other devices.
- Diagnose and resolve network issues.
- Create and modify email accounts, including data migration
- Install and assist with the monitoring of Anti-virus, RMM and back up systems
- Programme VOIP phones and cloud based systems
- Installation and support of Windows Server environments
- Microsoft 365 administration
- Active Directory, Group Policy and DNS management
- Backup and disaster recovery solutions
- Hyper-V and/or VMware virtualisation
- Network troubleshooting (routers, switches, Wi-Fi)
- Customer onsite and remote support
- Cybersecurity best practices and endpoint protection
Skills, Knowledge and Experience:
- A track record of working as a team and taking ownership and responsibility for building strong relationships with customers
- Able to prioritise and work to deadlines.
- Proven experience of providing IT installation & support and the troubleshooting of hardware and software issues.
- Able to deal with confidential and sensitive information with tact and discretion.
- PC Workstations, Windows OS, Apple OS, MS Server hardware and software
- Office Applications including Microsoft Office 2010- Present
- Cloud Services including Google and Microsoft Office 365
- Microsoft Server Infrastructure Windows Server 2016 / 2019 / 2022 administration
- Active Directory (AD) management
- Group Policy (GPO) design and troubleshooting
- DNS and DHCP configuration and troubleshooting
- File and Print Server management
- NTFS and Share Permissions
- User and computer account management
- Server patching and maintenance
- Server migrations and upgrades
- Performance monitoring and troubleshooting
- Remote Desktop Services (RDS)
- Windows Server security hardening
- Virtualisation
- Hyper-V installation, configuration and management
- Virtual machine creation and management
- Virtual networking
- Virtual switch configuration
- VM backups and restores
- Snapshot/checkpoint management
- Understanding of VMware environments would be advantageous
Essential:
- A high standard of written and verbal communication
- Experience with Routers, Switches & WiFi devices, general Networking
- Well developed problem-solving skills
- Pembrokeshire based or willing to relocate
Please apply with a covering letter and CV. Should we receive a high volume of applications, we will only contact candidates who we wish to invite to interview. Salary will be dependent on experience and probation period.
IT Infrastructure & Server Engineer in Newton employer: Total Tech ltd
Join our dynamic IT team in Haverfordwest, where we prioritise a collaborative work culture and foster strong relationships with both our employees and customers. We offer competitive benefits, continuous professional development opportunities, and a stimulating environment that ensures no two days are the same, making it an ideal place for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure & Server Engineer in Newton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Total Tech ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Total Tech ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Total Tech ltd!
✨Direct Apply to Total Tech ltd
Let's not forget to apply directly through the Total Tech ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure & Server Engineer in Newton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Total Tech ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Total Tech ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Total Tech ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
